Account Manager
Job Description
Account Manager
Position Type: Full-Time
Location: Idaho Falls, ID
POSITION SUMMARY
The company is seeking a motivated, relationship-driven Account Manager to join our team. This position is responsible for managing and growing client accounts, maintaining strong customer relationships, identifying additional service opportunities, and working closely with our production teams to ensure we consistently deliver quality service.
The Account Manager serves as the primary point of contact for assigned clients and takes ownership of the overall client relationship. This includes regular property visits, client communication, site audits, sales and proposals, service follow-up, and coordination with operations.
The ideal candidate is organized, proactive, sales-minded, and comfortable building relationships while managing multiple client accounts and priorities.
ESSENTIAL DUTIES & RESPONSIBILITIES
Client & Account Management
Serve as the primary point of contact for assigned clients.
Build and maintain strong, professional client relationships through regular communication, meetings, site visits, and follow-up.
Understand each client's property, expectations, priorities, and service needs.
Respond promptly and professionally to client questions, concerns, and requests.
Conduct regular property visits and site audits to evaluate service quality and identify property needs.
Monitor client satisfaction and proactively address concerns.
Maintain accurate documentation of client communications, property needs, and follow-up items.
Represent The Yard Butler professionally during client meetings, property visits, networking opportunities, and company-related events.
Sales & Business Development
Meet or exceed established monthly and annual sales goals.
Identify opportunities to expand services with existing clients.
Recommend landscaping, irrigation, enhancements, seasonal services, and other solutions based on client and property needs.
Generate leads and pursue new client opportunities.
Develop new business through referrals, networking, prospecting, and relationship building.
Prepare and present proposals, estimates, scopes of work, and service agreements.
Follow up consistently on outstanding proposals and sales opportunities.
Negotiate pricing, scope, and service terms within established company guidelines.
Maintain an active sales pipeline.
Production Coordination
Work closely with operations and production teams to ensure services are completed according to client expectations and company standards.
Clearly communicate client expectations, scopes of work, scheduling needs, and property-specific information.
Coordinate with production leadership regarding service concerns, quality issues, and additional work.
Follow up on outstanding client requests and commitments.
Assist with resolving service-related concerns.
Maintain effective communication between clients, office staff, and field operations.
Financial & Account Performance
Monitor the overall performance and profitability of assigned accounts.
Understand contracted pricing, services, and additional work associated with assigned clients.
Assist in ensuring completed services and additional work are properly documented for billing.
Assist with outstanding client balances when needed.
Provide updates regarding account activity, sales performance, client retention, and opportunities.
Identify opportunities to improve account profitability while maintaining service quality and customer satisfaction.
REQUIRED QUALIFICATIONS
Previous experience in account management, sales, customer service, landscaping, construction, property services, or a related field.
Strong interpersonal and relationship-building skills.
Excellent verbal and written communication skills.
Strong sales and customer service abilities.
Strong organizational and time-management skills.
Ability to manage multiple accounts, priorities, and deadlines.
Ability to work independently and take ownership of responsibilities.
Strong problem-solving and conflict-resolution skills.
Ability to work effectively with both clients and production teams.
Proficiency with Microsoft Office and ability to learn company software.
Valid driver's license with an acceptable driving record.
Ability to travel throughout the local service area to client properties and job sites.
PREFERRED QUALIFICATIONS
Bachelor's degree in business administration, Marketing, Horticulture, Landscape Management, Construction Management, or a related field.
Previous account management or sales experience in landscaping, construction, property management, facilities management, or another service-based industry.
Knowledge of landscaping, irrigation, enhancements, snow removal, construction, or property maintenance.
Experience preparing estimates, proposals, scopes of work, and service agreements.
Experience of working toward established sales goals.
WHAT ARE WE LOOKING FOR?
We're looking for someone who takes ownership of their accounts and understands that great account management goes beyond responding to client requests. Our Account Managers are expected to build relationships, regularly visit properties, identify needs before they become problems, generate new opportunities, communicate effectively with production teams, and follow through on commitments.
If you're motivated by building long-term client relationships, growing accounts, solving problems, and delivering high-quality service, we'd like to hear from you.
W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.
We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.
Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.
We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.
We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.
Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.
As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.
