Medical Receptionist / Patient Collections Specialist

Sanders Fit Rehab and Therapy is seeking an experienced, organized, and personable Medical Receptionist / Patient Collections Specialist to join our physical therapy clinic team.

We are looking for someone with prior medical receptionist experience who is confident working with patients, insurance, scheduling, and patient collections. The ideal candidate is professional, detail-oriented, comfortable discussing financial responsibilities with patients, and able to provide an exceptional front-office experience.

Responsibilities

Greet patients and provide a warm, professional front-office experience
Manage patient check-in and check-out processes
Schedule, confirm, and coordinate patient appointments
Verify insurance benefits and assist with obtaining necessary patient information
Collect copays, deductibles, coinsurance, and outstanding patient balances
Follow up with patients regarding past-due balances and payment responsibilities
Communicate financial expectations clearly and professionally with patients
Assist with insurance-related questions and documentation
Maintain accurate patient demographic and insurance information
Process payments and maintain accurate financial records
Assist with medical billing and collections processes as needed
Communicate effectively with therapists and other clinic staff regarding scheduling and patient needs
Maintain patient confidentiality and comply with HIPAA requirements
Help maintain an organized, efficient, and welcoming clinic environment
Provide excellent customer service to patients throughout their care

Qualifications

Required:

Previous experience as a medical receptionist, medical front office coordinator, or similar healthcare administrative role
Experience with patient collections and collecting outstanding balances
Experience working with health insurance, copays, deductibles, and coinsurance
Strong communication and customer service skills
Excellent attention to detail and organization
Ability to handle sensitive financial conversations with professionalism and empathy
Ability to multitask in a fast-paced clinical environment
Comfortable working independently while also being a strong team player
Knowledge of HIPAA and patient confidentiality

Preferred:

Experience in a physical therapy, orthopedic, sports medicine, or other outpatient rehabilitation clinic
Experience with medical billing or accounts receivable
Familiarity with electronic medical records (EMR) and scheduling systems

What We’re Looking For

The ideal candidate is someone who follows through on outstanding balances, and understands that the patient experience and financial performance of the clinic are both important.

You should be friendly, confident, organized, proactive, and comfortable talking about money with patients. We are looking for someone who can build strong relationships with patients while also ensuring that collections and administrative responsibilities are handled consistently and accurately.

Why Sanders Fit Rehab and Therapy?

At Sanders Fit Rehab and Therapy, we are committed to providing high-quality physical therapy and creating an exceptional experience for every patient. Our front-office team plays an important role in making that happen.

If you have strong medical front-office experience and are confident in patient collections and insurance-related responsibilities, we would love to hear from you.

SANDERSFIT Rehab and Therapy