IT Service Desk Specialist
Job Description
Service Desk Technician I — Managed Services
Enlighten Technology · Honolulu, HI · Full-time · In person
$50,000–$55,000/year
We're a Honolulu-based Managed Service Provider supporting small and mid-sized businesses across Oahu — dealerships, medical practices, law firms, and more. We run on a simple philosophy: low-drama, high-trust IT. We're looking for a Service Desk Technician I to join our team and grow with us.
This is a great fit if you've got about a year of hands-on IT support experience, strong customer instincts, and you want a clear path to level up.
What you'll do
- Handle day-to-day support tickets: workstation issues, M365 questions, printers, peripherals, connectivity
- Troubleshoot confidently, and know when to escalate to Tier 2
- Set up and deploy workstations and hardware
- Communicate clearly with clients — patience and plain language matter more than jargon here
- Document what you did so the next tech has it easier
- Head onsite around Oahu as needed (valid license + reliable car required)
- Share in an after-hours on-call rotation (roughly 1 week in 4; on-call stipend paid; most nights stay quiet)
What you bring
- 1+ year of hands-on IT support experience (MSP, consulting, or in-house help desk)
- Working familiarity with Microsoft 365, Windows, and basic networking
- Comfort with workstation setup and everyday troubleshooting
- Genuinely good communication and customer service skills
- Solid time management — you can juggle a ticket queue without dropping things
- CompTIA A+ required within 90 days of hire (we'll support your study and cover the exam)
Where this goes
We promote from within. Strong Tier 1 techs move to Tier 2 (and Tier 2 pay) on a clear timeline, and we pay you more as you earn certs. Network+ and Security+ are supported and incentivized here — not required to start.
Perks & benefits
- Medical, dental, vision, and prescription coverage
- Paid vacation + 7 paid holidays · flexible scheduling
- Fitness membership reimbursement
- Monthly cell phone allowance
- Gas and auto maintenance reimbursement
- Training & certification incentives — we help you level up and pay you for it
Must live on Oahu. This role is in-person and commutes to client sites around the island; please only apply if you're already local.
Ready to bring your skills and curiosity to a team that values both people and tech? Apply today.
