Phone Nurse, Clinic Position

NOW HIRING - Phone Nurse Position for Independent Clinic

Winnsboro Health Services is growing, but we still value one on one patient care. We don't want our patients to be required to navigate an automated system when what they really need is a human connection.

The Phone Nurse role for our clinic plays a crucial role in delivering exceptional over the phone patient care by conducting thorough assessments, coordinating care, and providing education and support. You have the clinical knowledge to differentiate between a simple question and a medical emergency. We treat our patients like family, and that includes taking the time to hear what they REALLY need.

Working within a medium-sized team, the Phone Nurse collaborates closely with the Clinical Supervisor and other healthcare professionals to ensure seamless communication and effective follow-ups. This position operates during normal business hours with no travel required and utilizes athenaOne EMR for documentation. We have a patient population that runs from 0-103, and calls that go from a simple question about a new medication to complex chronic care issues.

Responsibilities

• Conduct telephone triage to assess patient symptoms and provide guidance
• Perform patient assessments over the phone and document accurately
• Coordinate care with healthcare providers and schedule same day appointments when necessary
• Educate patients on health management and follow care plans
• Document all patient interactions and triage decisions using athenaOne EMR
• Communicate effectively with patients and the healthcare team
• Make follow-up calls to monitor patient progress and ensure continuity of care

Preferred Qualifications

• 1+ years of clinical nursing experience
• Licensed Vocational Nurse (LVN) license
• Skilled in patient assessment and telephone triage
• Experience with Electronic Medical Records (EMR), especially athenaOne
• Strong communication and critical thinking skills
• Proficient in patient education and time management

Privately owned Medical Practice in rural East Texas. Led by Dr. Jared Petty since 2015, we offer big city medical care with a small town atmosphere.