Quality & Process Improvement Coordinator

Quality & Process Improvement Coordinator

Position Summary

The Quality & Process Improvement Specialist is responsible for supporting and improving the organization's Quality Management System (QMS) while driving continuous improvement initiatives throughout manufacturing operations. This position works cross-functionally to identify process inefficiencies, implement corrective actions, improve product quality, reduce waste, and support operational excellence initiatives. The role serves as a key resource for quality compliance, process standardization, root cause analysis, and performance improvement.

Essential Duties and Responsibilities

Quality Systems

· Maintain and support the Quality Management System (QMS) in accordance with company standards and applicable regulatory requirements.

· Assist with internal and external audits, including customer and certification audits.

· Develop, review, and maintain procedures, work instructions, process maps, and quality documentation.

· Support corrective and preventive action (CAPA) processes and verify effectiveness of implemented actions.

· Track and report quality performance metrics, including customer complaints, nonconformances, scrap, and rework.

· Participate in investigations related to quality issues and customer concerns.

· Conduct routine field audits of Standardized Task Sheets (STS) and Task Instruction Sheets (TIS).

· Observe employees performing work against documented standards.

· Verify that documented methods, sequence, equipment, frequency, safety requirements, and completion times accurately reflect field conditions.

· Identify discrepancies between documented standard work and actual work performed.

· Recommend STS/TIS revisions based on validated observations.

· Maintain documentation of findings, corrective actions, revisions, and verification.

Process Improvement

· Implement and support continuous improvement projects focused on safety, quality, delivery, and cost.

· Facilitate root cause analysis using tools such as 5 Why, Fishbone Diagram, Pareto Analysis, and Failure Mode and Effects Analysis (FMEA).

· Evaluate manufacturing processes and identify opportunities to improve efficiency, productivity, and quality.

· Implement Lean Manufacturing principles, waste reduction initiatives, and process standardization activities.

· Assist departments in developing and monitoring Key Performance Indicators (KPIs).

· Support value stream mapping and workflow improvement efforts.

· Responsible for auditing employee equipment/ BPD boards and GMS as required,

Data Analysis & Reporting

· Collect, analyze, and interpret operational and quality data.

· Develop reports and dashboards to communicate trends and improvement opportunities.

· Monitor process performance and recommend actions to improve operational effectiveness.

· Utilize statistical analysis techniques to support decision-making and process control.

Training & Collaboration

· Train employees on quality procedures, process improvements, and best practices.

· Work with production, engineering, maintenance, and leadership teams to implement sustainable process improvements.

· Support employee engagement in continuous improvement and problem-solving activities.

· Participate in cross-functional teams to achieve organizational goals.

Qualifications

Education

· Bachelor's degree preferred in Quality, Engineering, Manufacturing, Business, Operations Management, or related field preferred.

· Equivalent combination of education and experience may be considered.

Experience

3-5 years of experience in manufacturing, quality assurance, continuous improvement, or operational excellence.

· Experience working with Quality Management Systems and manufacturing processes.

· Experience leading improvement projects and facilitating root cause investigations.

Knowledge, Skills, and Abilities

· Knowledge of ISO 9001 and quality management principles.

· Knowledge of Lean Manufacturing and Continuous Improvement methodologies.

· Familiarity with Six Sigma tools and concepts.

· Strong analytical and problem-solving skills.

· Excellent communication and presentation skills.

· Proficient in Microsoft Excel, Word, PowerPoint, and data analysis tools.

· Ability to work independently and manage multiple priorities.

· Strong organizational and project management skills.

Preferred Qualifications

· 3-5 years in quality Experience

· ERP systems and business intelligence reporting tools.

· Knowledge of statistical process control (SPC) and quality improvement methodologies.

Key Performance Indicators (KPIs)

· Improvement in process efficiency and productivity.

· Completion of continuous improvement projects.

· Audit findings and closure rates.

· Customer complaint reduction.

· Corrective action effectiveness.

· Quality system compliance metrics.

· Operational cost savings generated through improvement initiatives.

BUSINESS AS UNUSUAL
We are a global group that develops and manages sustainable infrastructure solutions, especially in renewable energy. Our business spans the entire value chain, from design and construction through to operation and maintenance.

Our goal is to lead the transition towards a low-carbon economy, bringing technical excellence and innovation to all of our projects to design a better planet. We are committed to contributing to the economic and social development of the communities in which we operate.

At ACCIONA we are championing a different way of doing business that promotes the welfare of society and the planet, going beyond economic interests. We invest in sustainable projects that make the world a better place. We have won Best Place to work and Top Employer.

Investing in the planet is the smart choice. Investing in our people is important.