Optometric Administrative Coordinator

Optometric Administrative Coordinator

About the Role:

The Optometric Administrative Coordinator position plays a vital role in ensuring efficient daily operations by managing patient services, insurance verification, contact lens ordering, inventory control, and administrative support across multiple office locations. The ideal candidate is dependable, enjoys working with patients, and thrives in a fast-paced healthcare environment. Previous optometric experience is preferred but not required. We are committed to providing exceptional eye care through teamwork, compassion, and operational excellence. If you are an organized professional with strong administrative skills, insurance knowledge, and an interest in optometry, we encourage you to apply and become an important part of our patient care team.

Responsibilities:

• Provide exceptional customer service by greeting patients and creating a welcoming office environment
• Verify medical and vision insurance eligibility, benefits, authorizations, and patient financial responsibility
• Collect copayments, deductibles, and outstanding balances while accurately processing payments and balancing daily receipts
• Order contact lenses for patients and maintain accurate order records, ensuring timely delivery and patient communication
• Monitor, organize, and maintain contact lens inventory and office supply levels across all practice locations
• Coordinate with vendors to place inventory orders, resolve shipping discrepancies, and manage back orders
• Assist with tracking product usage and inventory levels to minimize shortages and waste
• Maintain accurate patient records within the electronic medical record (EMR) system
• Travel between satellite office locations in a rotation of days to provide administrative support, inventory management, and office coverage
• Collaborate with providers and clinical staff to ensure efficient patient flow and high-quality patient care
• Maintain compliance with HIPAA and all office policies regarding patient confidentiality
• Perform additional administrative duties as assigned

Preferred Qualifications:

• Experience with contact lens manufacturers, ordering platforms, and vendor relations
• Familiarity with optical and vision insurance plans
• Knowledge of optical terminology, contact lens brands, and lens parameters
• Experience with inventory control and purchasing procedures

Minimum Qualifications:

• High school diploma or equivalent required
• Previous experience in an optometric, ophthalmology, or medical office preferred
• Knowledge of medical and vision insurance verification, authorizations, and patient billing
• Experience ordering contact lenses or managing optical products is highly desirable
• Strong organizational and inventory management skills
• Basic math skills with excellent attention to detail
• Proficiency with electronic medical records (EMR), practice management software, Microsoft Office, and general computer applications
• Excellent communication, problem-solving, and customer service skills
• Reliable transportation and willingness to travel between satellite office locations
• Ability to multitask, prioritize responsibilities, and work independently in a fast-paced environment

Required Skills and Abilities:

• Outstanding customer service and interpersonal skills
• Strong organizational and time management abilities
• Excellent attention to detail and accuracy
• Effective written and verbal communication
• Inventory management and vendor coordination
• Critical thinking and problem-solving
• Professionalism, dependability, and adaptability
• Ability to work collaboratively across multiple office locations

Physical Requirements:

• Stand and walk during a typical shift to assist customers and manage inventory
• Able to remain in a stationary position at a service desk or computer terminal to process transactions
• Occasionally lift and move boxes weighing up to 25 pounds for inventory management
• Travel between office locations as needed
• Must be able to complete these requirements with or without reasonable accommodations

Benefits:

• Medical
• Dental
• Short and Long Term Disability Insurance
• Life Insurance
• NH Paid Family/Medical Leave
• Hospital Indemnity, Accident and Critical Care coverage
• 401K
• PTO
• Six paid holidays: Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, and New Year's Day.

We are an equal opportunity employer. Full-time positions available.