Experienced Property Manager (Affordable Housing)

Job Title and Overview

The Property Management Professional is committed to providing safe, stable, and well-maintained housing environments for our residents and their families. The Property Management Professional’s job responsibilities include rent collection, rent increases, ensuring compliance with lease agreements and all regulatory requirements across our properties, reporting, addressing tenant concerns, and other job functions as described below.

Leasing

• Market available units and conduct property tours for prospective tenants (when applicable).
• Screen potential tenants, collect application fees, and process rental applications.
• Prepare and execute lease agreements in accordance with fair housing laws and organizational policies.

Rent Collection

• Enters rent collection into the software solution system daily and records bank deposits accurately.
• Enters subsidy remittance bi-monthly.
• Reviews Rent Roll frequently to ensure knowledge of property collection performance.
• Issues 30-day notice on the 10th day of the month and records 30-day fees, if applicable.
• Ensures that late fees are accurately charged.
• Coordinates eviction proceedings in cases of unpaid rent and follows up on court dates as needed.

Rent Increases

• Tracks rent increases and issues notices to residents at least sixty (60) days in advance.
• Submit notices to housing authorities and other subsidy providers, if applicable.
• Conducts preventive maintenance inspections and addresses lease violations prior to renewal.

Recertifications

• Verify income, household compensation, and other eligibility criteria for recertification purposes.
• Maintain documentation and records related to recertification activities in accordance with program regulations.

Resident Notices and Requests

• Timely entry of resident notices such as notices to vacate into AppFolio and subsequent updates.
• Processing transfer requests, reasonable accommodation, and VAWA requests in conjunction with Compliance.
• Sending move-out checklist and other applicable resident communications.

Compliance with Lease Agreements and Regulatory Requirements

• Issuance of lease violations and diligent follow-up to ensure compliance.
• Implementation of non-renewals or 3-day to 30-day notices to vacate in accordance with SRMC’s policy and procedures, coordinating with attorneys when necessary.
• Reporting of any regulatory issues to Compliance.

Resident Customer Service

• Answers resident phone calls; responds to emails and voicemails within 24 hours of receipt.
• Answers questions regarding rent changes, fees, and maintenance chargebacks as applicable.
• Provides customer service addressing all other questions and/or concerns of residents.
• Helps residents with the navigation of AppFolio’s resident portal upon request.
• Participate in resident meetings and community events, host resident activities.

Record Keeping and Reporting

• Property Management Professional should keep accurate and up to date reporting of all resident notices stored in AppFolio.
• Property Management Professionals should provide reporting such as Rent Rolls, Vacancy Loss, and Outstanding AP reports to the Senior Property Manager or Director of Operations on time as applicable.
• Generate monthly or quarterly reports tailored to stakeholders’ needs and participation in special reporting as required.

Use of Software and Integrations

• Property Management Professional should actively utilize the provided software to enhance their effectiveness and are required to keep data up to date to provide seamless integrations and to participate in keeping platforms up to date and best employed.
• Property Management Professionals are required to participate in the use of Sawmill Road Management Company’s multiple platforms and integrations, including but not limited to:

o AppFolio

o TEAMS

o One Drive

o Trainual