Order Fulfillment Coordinator III

Job Title: Order Fulfillment Coordinator II – Order Fulfillment

Client: Heavy Machine Manufacturing Company
Location: Olathe, KS 66061

Duration: 12 Months – Possible Extension/Conversion
Shift: 1st Shift | 8:00 AM – 4:30 PM | Minimal Overtime

Description:

Job Overview

Serve as the primary link between dealers/channel partners and the company, handling complex order inquiries related to product availability, configurations, order status, shipments, and service parts.

Key Responsibilities

• Research, analyze, and respond to complex order status inquiries.
• Handle inbound calls and emails from dealers.
• Answer questions regarding products, availability, and orders.
• Track orders and make code changes as required.
• Work with factory and supplier contacts to resolve order issues.
• Support product availability and factory-related inquiries.
• Utilize SAP/host systems to research and document customer interactions.
• Maintain accurate order and customer records.
• Handle difficult customers professionally and provide effective solutions.
• Identify and resolve recurring order fulfillment issues.
• Manage multiple calls, emails, and tasks while maintaining accuracy.
• Provide support to internal teams and colleagues as needed.
• Work with minimal supervision and prioritize high-priority tasks.

Required Qualifications

• 1+ year of customer service or customer-oriented experience.
• 1+ year of experience working in a team environment.
• Call center/customer service experience required.
• Strong communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Excellent time-management and organizational skills.
• Strong Microsoft Office Suite and Outlook skills.
• Good keyboarding skills.
• Ability to learn new systems quickly.
• Ability to multitask while handling calls and entering information into SAP.
• High attention to detail.
• Ability to make quick, complex decisions and think on your feet.
• Comfortable working in a fast-paced environment.
• Ability to work independently with minimal supervision.

Preferred Skills

• SAP experience.
• Order fulfillment/order management experience.
• Dealer or customer support experience.
• Experience working with manufacturing/factory operations.
• Experience handling product availability and shipment inquiries.

Work Details

• 100% Onsite – No Remote
• Business casual dress code.
• Interview can be conducted onsite or via Teams with camera.
• Visa sponsorship is not available, now or in the future.

#ZR

As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.