Service Operations Manager, Commercial Insurance (10199)

About the Role

Service Operations Manager, Commercial Insurance requires a knowledgeable property and casualty insurance professional who takes a servant leader approach to managing employees. This role is the classic management position in the sense that the company thrives through helping employees grow, develop, and achieve success often because there are strong processes in place that maximize the use of technology and align teams to work under shared common goals.

Duties & Responsibilities

• Hire, train, and develop employees. Help junior CSRs and Account Managers gain more knowledge and experience working directly with clients and insurance company partners.
• Conduct audits to identify consistent practices and areas for staff improvement to improve efficient and service delivery as well as mitigate E&O exposures.
• Evaluate performance and conduct reviews that help determine compensation, annual bonuses, and career pathing.
• Provide support on escalated service issues.
• Onboard new technologies and build processes that establish best practices for client service, marketing, and renewals.
• Monitor workloads and make adjustments to ensure appropriate account assignment.
• Work closely with agency executives to revenue growth and client retention.

Skills & Experience

• Strong commercial lines product and market knowledge working for an insurance company, agency, or broker.
• Prior management experience is required.

Capstone Search Group is an insurance recruiting firm that offers creative, unique staffing solutions for the insurance industry! Our clients include insurance companies, agencies, brokers and intermediaries. Our goal as insurance recruiters is to help insurance organizations identify, attract and retain experienced talent that impacts immediate openings and promotes future growth. We offer Direct Hire (Contingency Search, Engaged/Retained and Recruitment Process Outsourcing [RPO]) and Contract Solutions (long-term contract, 1099 and temp-to-perm). We work nationally with expertise that spans top executives, middle management and technical level positions. We are committed to providing recruiting services of the highest degree of confidentiality, professionalism and integrity.