Commercial & Residential HVAC CSR / Dispatcher

Schedule: Monday–Friday, 8:00 AM–5:00 PM
Starting Pay: $22.00 per hour

We're looking for a dependable, organized, and customer-focused Customer Service Representative/Dispatcher to join our growing HVAC team. This position is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can effectively juggle multiple priorities while maintaining a positive attitude.

If you have excellent communication skills, outstanding attendance, and a strong work ethic, we'd love to hear from you.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Schedule and dispatch residential and commercial HVAC service technicians.
• Prepare and process customer invoices.
• Accept and process customer payments.
• Assist with preparing and following up on customer estimates.
• Make follow-up calls to ensure customer satisfaction and close outstanding estimates.
• Pull permits with local jurisdictions as required.
• Coordinate with technicians and management to keep schedules running efficiently.
• Maintain accurate customer records and documentation.
• Provide exceptional customer service with every interaction.

Qualifications

• Excellent customer service and communication skills.
• Strong phone etiquette and professionalism.
• Ability to multitask and stay organized in a busy office.
• Detail-oriented with strong computer and data entry skills.
• Dependable with outstanding attendance and punctuality.
• Ability to work well independently and as part of a team.
• High level of integrity and professionalism.
• HVAC or service industry experience is preferred but not required.

Benefits

• Health insurance (company pays 50% of the employee premium)
• 401(k) with company match up to 4%
• Paid holidays after 90 days of employment
• One week of paid vacation after one year of continuous employment
• Full-time, stable Monday–Friday schedule
• Opportunity to grow with a locally owned and expanding HVAC company

What We're Looking For

We want someone who:

• Takes pride in providing outstanding customer service.
• Is dependable and shows up ready to work every day.
• Can stay calm under pressure and prioritize multiple tasks.
• Works with honesty, integrity, and accountability.
• Enjoys being an essential part of a team that keeps customers comfortable year-round.

If you're ready to build a career with a company that values hard work, teamwork, and exceptional customer service, we'd love to meet you.

Apply today by submitting your resume and work history. Qualified applicants will be contacted for an interview.

As a family-owned and operated business, we've spent 23 years building a reputation for quality, integrity, and taking care of both our customers and our employees.