Hospitality and Customer Service

Manager Job Descripiton:

Pay Rate: $17.02/hr

COVID Vaccine Requirements: None

Driving: Yes; possible driving up to 5 miles

Most locations are 8:45-5:00, we have one site currently opening at 7am til 5pm and open on the weekends. Shifts vary from 7am-4pm, 8am-5pm, and 9am-5pm. It is required that the candidates are available to work weekends.

The hiring manager is seeking a Sr On-Site Service Specialist to fill a customer facing, hospitality role. This role will require assisting guests with business needs along with shipping and receiving. There will be lifting in this role, so candidates must be able to lift up to 50 pounds unassisted. They should also be able to stand and walk extensively. Candidates must have a customer service background. There is possible driving, up to 5 miles. Manager needs someone who has open availability to include possible help on weekends as work load necessitates. This is mandatory.

Job Responsibilities:

Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document imaging equipment and related software. Also operates High volume mail management systems. Generates reports for digital printing, imaging, and mail systems in digital format. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES

- Runs high volume copy machines and performs binding and finishing work.

- Operating high volume document imaging systems.

- Operating document image handling software

- Operating MS Office and Email systems for opening, sending and retrieving files

- Opening, saving and transferring PC files based on established protocols

- Accessing document management systems via established protocols

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.