Automotive Service Advisor

The Automotive Service Advisor plays a crucial role in delivering excellent customer service by acting as the primary liaison between customers and the service team. Working within a small team of 1-3 advisors and reporting directly to the Service Manager, this role balances customer engagement and operational duties to ensure efficient service scheduling, accurate estimate preparation, and thorough communication throughout the service process. No travel is required, and the focus remains on enhancing the customer experience in a fast-paced service environment.

Responsibilities

• Engage directly with customers to understand service needs and provide accurate information
• Schedule vehicle services efficiently to optimize shop workflow
• Prepare detailed and accurate service estimates for customer approval
• Order necessary parts and coordinate with technicians for timely service completion
• Document all service activities and update customer records accordingly
• Process invoices and handle billing accurately
• Conduct follow-up communication to ensure customer satisfaction and address any concerns

Required Qualifications

• Valid driver's license

Preferred Qualifications

• Entry-level experience in automotive service advising
• Strong customer service skills
• Knowledge of automotive systems and terminology
• Effective communication and problem-solving abilities
• Excellent time management and organizational skills
• Sales aptitude and ability to explain service options clearly
• Proficiency with computer systems and software
• Attention to detail and accuracy in documentation
• Ability to work collaboratively within a team

We are a locally owned Car X Tire and Auto franchise serving Springfield for 25 years. We offer health insurance, vacation, holidays, uniforms, and training all paid plus 401K.