Housekeeping Team Member

Position Summary

The Housekeeping Attendant is responsible for maintaining the cleanliness, appearance, and overall condition of guest rooms, public areas, and assigned workspaces in accordance with hotel standards. This position plays a vital role in ensuring guest satisfaction by providing a clean, comfortable, safe, and welcoming environment.

Essential Duties and Responsibilities

• Clean and service assigned guest rooms according to Tulsa Marriott Southern Hills brand standards and productivity requirements.
• Make beds, change linens, and replace towels as needed.
• Dust, vacuum, sweep, mop, and sanitize guest rooms and bathrooms.
• Replenish guest supplies, amenities, and housekeeping carts.
• Inspect rooms for cleanliness, maintenance concerns, and safety hazards.
• Report maintenance issues, damaged items, and lost-and-found articles promptly.
• Ensure all guest rooms are properly secured after servicing.
• Clean hallways, elevator landings, stairwells, and other assigned public areas.
• Follow proper procedures for handling chemicals and cleaning products.
• Maintain housekeeping equipment and supplies in safe working condition.
• Respond to guest requests promptly and courteously.
• Adhere to all hotel safety, security, and service standards.
• Assist with deep cleaning projects and special cleaning assignments as directed.
• Support fellow team members to ensure efficient hotel operations.

Qualifications

• High school diploma or equivalent preferred.
• Bilingual preferred.
• Previous housekeeping or hotel experience preferred.
• Ability to understand and follow verbal and written instructions.
• Strong attention to detail and commitment to cleanliness.
• Positive attitude and guest-service orientation.
• Ability to work independently and as part of a team.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, stoop, kneel, reach, and lift up to 35 pounds regularly.
• Ability to push and pull housekeeping carts and equipment.
• Ability to perform repetitive cleaning tasks throughout the shift.

Schedule Requirements

• Must be available to work mornings, evenings, weekends, holidays, and special events as business needs dictate.
• Overtime may be required during periods of high occupancy.

Work Environment

The Housekeeping Attendant works in guest rooms, public areas, laundry facilities, and other hotel spaces. The position may involve exposure to cleaning chemicals, dust, and varying temperatures.