Sales Telecom - Systems Administrator 1 ([email protected])

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Sales Telecom - Systems Administrator 1

Location: Plano, TX, 75023

Duration: 12 months Contract

Pay Scale: $33/hr

Job Description:

Top Skills: LMS Administration, Inventory Management, Instructional Design

Roles Responsibilities:

• Administer, maintain, and optimize the Learning Management System (LMS).
• Manage user accounts, learning assignments, certifications, and learning paths.
• Maintain system integrity, troubleshoot issues, and coordinate vendor support.
• Support system upgrades, testing, and implementation of new functionality.
• Develop recurring and ad hoc reports and executive dashboards.
• Monitor compliance, certifications, and learning effectiveness.
• Analyze data and provide recommendations to improve business performance.
• Design and maintain eLearning, job aids, guides, assessments, and knowledge articles.
• Ensure learning content reflects current operational processes and adult learning principles.
• Develop professional communications for frontline agents, supervisors, managers, and leadership.
• Prepare operational announcements, policy updates, training notifications, and change management communications.
• Responsible for ensuring timely, creative and accurate dissemination of contact center communications, multimedia content and information.
• Create a variety of content for platforms, ensuring quality, accuracy and effective storytelling that aligns with applicable messaging.
• Partner with Operations, Quality, Workforce Management, HR, and Leadership to support strategic initiatives.
• Provide consultation and performance support across all levels of the contact center.
• Maintain accurate device inventory records.
• Perform monthly and annual inventory reconciliations.
• Coordinate equipment assignments, returns, audits, and lifecycle management.

Skills:

• Bachelor's degree in Instructional Design, Business, Communications, Education or a related field, or equivalent combination of education and experience.
• Three (3) to five (5) years of experience administering a Learning Management System.
• Three (3) to five (5) years of experience supporting a contact center environment.
• Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint.
• Excellent written, verbal, organizational, analytical, and project management skills.
• Experience with Absorb, Cornerstone, Docebo, LearnUpon, or similar LMS platforms.
• Experience using Articulate Storyline, Rise, Adobe Captivate, or comparable authoring tools.
• Knowledge of adult learning theory, instructional design, and change management.
• Experience supporting technical support or customer care organizations.

Education:

• Bachelor's degree in Instructional Design, Business, Communications, Education or a related field, or equivalent combination of education and experience.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.