Marine Service Advisor

Marine Service & Parts Advisor

Position Overview

We are seeking a motivated, customer-focused Marine Service & Parts Advisor to join our team. This position serves as the primary connection between our customers, service technicians, and parts department. The ideal candidate has a strong interest in the marine industry, excellent communication skills, and the ability to manage multiple service and parts needs while providing an exceptional customer experience.

Key Responsibilities

• Greet customers and determine their service, repair, maintenance, and parts needs.
• Write accurate and detailed repair orders and work orders.
• Coordinate service appointments, inspections, repairs, and customer follow-ups.
• Communicate clearly with customers regarding repair recommendations, estimates, timelines, and completion status.
• Work closely with marine technicians to diagnose service needs and develop repair recommendations.
• Prepare and explain parts and service estimates to customers.
• Identify, source, and order marine parts, accessories, and supplies.
• Maintain accurate parts and service records.
• Monitor repair progress and communicate delays or changes to customers.
• Review completed work orders for accuracy before customer delivery.
• Assist with warranty claims and manufacturer requirements when applicable.
• Recommend preventative maintenance, accessories, and additional services based on customer needs.
• Maintain a clean, organized, and professional service and parts environment.
• Follow company safety procedures and marine industry standards.
• Provide professional customer service throughout the entire service experience.
• Report to Service Manager with thorough and direct communication
• Be apart of a team environment, willing to assist in other roles when needed

Qualifications

• Previous experience in marine service, powersports, automotive, RV, or a related industry preferred.
• Knowledge of boats, marine engines, systems, accessories, and parts is highly desirable.
• Strong customer service and communication skills.
• Ability to understand technical information and explain it clearly to customers.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced service environment.
• Basic computer skills and the ability to learn dealership/service management software.
• Strong attention to detail and accuracy.
• Valid driver's license with a clean driving record.
• Ability to occasionally lift, move, or handle marine parts and equipment.

Preferred Experience

• 2+ years of experience in a service advisor, parts advisor, marine technician, dealership, or similar customer-facing role.
• Experience with marine engines, electrical systems, trailers, pumps, plumbing, and general boat maintenance.
• Experience creating estimates and repair orders.
• Experience ordering parts and working with OEM parts catalogs.
• Familiarity with warranty procedures and manufacturer service requirements.

Key Skills

• Customer service
• Sales and relationship building
• Marine product knowledge
• Parts identification and ordering
• Service scheduling
• Estimate preparation
• Problem solving
• Communication
• Organization and time management
• Attention to detail
• Teamwork

Compensation & Benefits

• Competitive pay based on experience
• Performance or sales incentives may be available
• Health, dental, and vision benefits
• Paid time off and holidays
• Training and professional development opportunities
• Opportunities for advancement within the marine industry

Physical & Work Environment

This position may require working around boats, trailers, marine engines, tools, and shop equipment. The employee may spend time indoors and outdoors and may occasionally need to stand, walk, bend, lift, and move parts or equipment.

Ideal Candidate

The ideal candidate is someone who enjoys boats, people, and problem-solving. You should be comfortable talking with customers, working with technicians, learning technical information, and finding the right parts or service solution. A positive attitude, strong work ethic, and commitment to customer satisfaction are essential.

About West Coast Boat Center Reno

When you want to buy a boat, you don’t want to go just anywhere to find one. Locating a reliable local boat dealership with a great reputation is key to finding a high-quality boat that has all the features you need to enjoy every minute out on the water. That’s why West Coast Boat Center in Reno, NV, is here to assist you with finding the perfect boat for whatever you want to do. We’re also proud to help our customers keep their boats in peak condition with the aid of our parts and service departments.