Bilingual Call Center Representative/SS

Job Title: Customer Service I
Location (On-site, Remote, or Hybrid?): Lake Mary, FL (onsite)
Contract Duration: Contract until 09/17/2027
Working hours: 8:00 AM - 4:30 PM EST
Total hours: 40

Key Responsibilities:

• Maintain and update patient records and verify account and product information.
• Communicate prescription revision requests to clinic support teams.
• Receive and process new referrals for out-of-warranty equipment.
• Facilitate equipment replacements and coordinate customer returns in compliance with applicable regulations, policies, and procedures.
• Schedule annual preventative maintenance appointments for patients.
• Ensure all activities adhere to established guidelines for handling medical device equipment.
• Coordinate customer returns and replacements, ensuring compliance with current standards and protocols.

Qualifications:

• Education: High School Diploma or GED required.
• Experience: Minimum of 1 year of customer service experience required; 2–3 years of call center experience preferred.
• Preferred Education: Associate degree or equivalent work history.

Skills:

• Excellent verbal and written communication skills along with high attention to detail
• Strong computer proficiency, including Microsoft Office and the ability to navigate multiple systems and websites.
• Demonstrated ability to use sound judgment and problem-solving skills.
• Ability to meet and maintain departmental KPIs.
• Language: Spanish-speaking candidates preferred but not required.

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.