Customer Service Receptionist

The Customer Service Receptionist serves as the welcoming face and primary point of contact for the organization, responsible for managing front desk activities and providing exceptional customer service. Reporting to the Respiratory Therapy Manager and working primarily as a single receptionist, this role operates during regular office hours to ensure smooth communication and efficient handling of visitor and client needs.

Responsibilities

• Manage front desk reception duties to create a positive first impression
• Greet customers and visitors courteously and professionally
• Handle incoming telephone calls and direct them appropriately
• Schedule appointments and maintain accurate calendars
• Provide information and address general inquiries
• Resolve customer complaints promptly and diplomatically
• Perform accurate data entry related to customer interactions
• Coordinate communication between departments and external contacts

Preferred Qualifications

• At least 1 year of experience in customer service
• High school diploma or equivalent
• Strong customer service orientation
• Excellent communication skills
• Effective problem-solving abilities
• Proficiency with Microsoft Office applications

RespicAir Respiratory Therapy was founded in 2001 as a local DME company with a focus on Respiratory equipment and supplies. We are ACHC accredited and love to work with doctors that care about their patients. We use high tech respiratory equipment, and we have Respiratory Therapists and Techs to set up and do regular follow up on our patients. We use several patient monitoring platforms to give feedback on our patients to the RT'S and to the Physicians. We have the most RT follow up of any DME in WNY.