Subscriber Regional Representative/Association Representative

A Subscriber Regional Representative at RMLS subscriber support in remote service areas. The primary role includes subscriber training and presentations, subscribership meetings and some technical support for hardware and software applications. They act as the liaison for the company in the field and works closely with Customer Service Representatives to assist when needed.

On any given day, you could be doing one or more of the things:

• Train subscribers on RMLS software, 3rd party apps integrated into RMLS and the SentriLock lockbox system both in the RMLS offices and in field locations
• Assist subscribers with technical issues, escalating to Technical Support or IT Department when needed
• Assist with RMLS Help Desk phone and chat queue as needed
• Support and provide payment for quarterly billing payment processing
• Perform Customer Service Representative duties including CRM/data entries
• Provide additional support to Customer Service Representatives in remote locations as needed.
• Prepares for and/or attend subscribership meetings such as, weekly tour meetings, member office meetings, and other routine customer service meetings when applicable
• At times, travel to visit subscribers in remote areas
• Assist in other areas as needed

In addition, the SRR will also act as the Association Executive (AE) and will be responsible for basic administration of the Columbian Basin Board of REALTORS®. The association is member-focused, and the SRR/AE should know the basic activities of its REALTOR® members and where to find information important to members’ daily business. The SRR/AE works closely with volunteers and elected leadership on the management of the organization, but the Board of Directors will have broad decision-making authority.

RMLS is the largest Realtor®-owned Multiple Listing Service (MLS) in the Northwest. RMLS exists to provide its subscribers with accurate and timely information on listings, the means to analyze the market, and state-of-the art professional tools. Our database contains virtually every property offered for sale by our subscribers with over two million total listings and more than two million tax records. It is the priority of RMLS to lead with accuracy, deliver exceptional service and support, and to be driven by integrity in everything we do.

Find out more about RMLS at https://rmlscentral.com.