Administration Assistant

Position Title: Administrative Technician I
Location: OKC, OK, 73131
Duration: 6-12 months with option to extend (not to exceed 12 months total)
Work Schedule: Mon-Fri (8a-5p)
Pay rate: $21/hr.

Job Description:

• Provide administrative support to professional DDS staff responsible for determining eligibility for Social Security benefits for Oklahomans using Federal Social Security Administration provisions.
• Duties will include performing initial evaluations and requesting medical records (screening) on Social Security Disability claims, contacting Social Security disability applicants to complete forms and answer questions via phone.
• May also work a switchboard answering and directing incoming phone calls to individuals within our office.
• Accesses confidential information such as personal demographics, social security numbers, earnings records, work histories, prior disability filings & medical information using SS Electronic Query Systems/Disability Claims Systems. Identifies, enters and transfers sensitive information electronically to the appropriate destination within various SSA operating systems.
• Monitors consultative examination providers to ensure that scheduling is correct and medical reports are received timely.
• Arranges for the scheduling and/or purchases of medical evidence of record and consultative physical and mental examinations.
• Upon receipt, verifies medical records are complete prior to authorizing payment in accordance with Social Security Administration and Disability Determination Division policies and procedures.
• May also maintain vendor files.
• Performs tasks related to general office operations and other duties as assigned.

Knowledge, Skills and Abilities:

• Required at this level include knowledge of spelling, punctuation, and correct English usage; of business mathematics; of recordkeeping systems; of office methods and procedures; of basic computer functions; and of policies and procedures governing the Social Security Disability Program, Department of Rehabilitation Services and Disability Determination Division.
• Ability is required to establish and maintain effective working relationships; to handle confidential and sensitive information appropriately; to exercise good judgment in evaluating situations and making decisions; to interpret and handle routine matters in accordance with agency policy; and to follow verbal and written instructions.

Education and Experience:

• At this level consist of one year of technical clerical office work, public contact work or an equivalent combination of education and experience.

Ideal candidate:

• Good attention to detail
• Ability to maintain confidentiality
• Effective oral and written communication skills
• Good computer skills (or at least the ability to learn): Excel, Adobe, Word and ability to navigate between several computer systems.
• Good accuracy
• Proficient typing and grammar skills
• Good documentation skills
• Good customer service & telephone skills
• Good organization skills
• Flexible based on the demands of the job
• Willingness to complete and be responsible for other work duties as needed

Typical Functions:

• Conducts initial review of diverse and complex Social Security Administration (SSA) disability claims.
• ​​​​​​​Identifies deficiencies and contacts Social Security Administration Field Office personnel for resolution.
• Accesses, under SSA security clearance, confidential information such as personal demographics, social security numbers, earnings records, work histories, prior disability filings and medical information using Social Security Electronic Query Systems and Social Security Disability Claims Systems.
• Identifies, enters and transfers sensitive information electronically to the appropriate destination within the various SSA operating systems.
• Maintains primary responsibility for caseloads requiring limited development at the initial and appellate levels, including disability cases from the Office of Disability Adjudicative Review, Disability Hearings Unit and in areas where cases are developed and await assignment to professional disability staff.
• Assists in caseload management in the absence of professional disability staff and refers cases to program management for final determination.
• Reviews disability allegations and medical evidence of record to determine which disability cases need special handling (suicide/homicide potential, dire financial need, special medical needs, low birth weight babies and terminal illness) and expedites these cases for assignment to professional disability staff.
• Monitors consultative examination providers to ensure that scheduling is correct and medical reports are received timely.
• Arranges for the purchase of medical evidence of record and consultative physical and mental examinations, as well as facilitates transportation for disability claimants. Upon receipt, verifies medical records are complete prior to authorizing payment in accordance with Social Security Administration and Disability Determination Division policies and procedures.
• Performs technical reviews on completed disability cases to ensure compliance with state and federal requirements including the Social Security Disability Program and the Disability Determination Division policies and procedures.
• Interviews and corresponds with claimants, Disability Determination Specialists, attorneys, third party representatives, medical professionals, SSA personnel, Administrative Law Judges and vendors to collect additional information to respond to inquiries regarding various aspects of the SSA Disability program.
• Trains other staff within this job family.
• Performs tasks related to general office operations.
• ​​​​​​​Performs other duties as assigned

Requirements:

• HS education preferred or one year of technical clerical office work, public contact work or an equivalent combination of education and experience.

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.