Customer Service Representative/Part time- (Immediate start)

Position Name: Customer Service Representative I

Location: Boston, MA 02163

Duration: 1 year (May get extend)

Pay Rate: $25/hr on W2.(weekly)

Shift: Guest Services is open from 7am to 7pm - shift times can range between open hours Schedule: Fridays and Sundays; occasional Saturdays

Description:

Provide customer support to faculty, staff, students or visitors who are seeking services, assistance, information or problem resolution from a Harvard office, department or program. Provide customer service in person, over the phone, by email, or on the web. May work in a wide variety of campus settings, or at special events that are on or off campus. Handle routine as well as complex and specialized requests from Harvard community members, alumni, applicants, or visitors. Skilled at troubleshooting and problem resolution. Maintain accuracy and security of confidential information. Must have positive belief that the customer comes first, strong communication skills and experience working with the public. Must be able to generate positive and professional interactions even in challenging situations, and remain calm, poised and resilient. Strong willingness to learn about the services, programs or operations of the Harvard department where assigned. Technical aptitude to learn new software applications as needed. Previous experience in a university setting is helpful, as is ability to navigate on Harvard campus

The Guest Services Coordinator will assist the Guest Services Team with program
check-ins and check-outs; daily operations of the front desk and back office;
supporting participant and program needs; and additional duties. Assist with
participant requests by collaborating with on-campus partners and providing
concierge services. Assist Guest Services Team with various projects with
Operations, IT, Program Delivery, and MBA Services, including security sign
replacements, technology upgrades, and group gift distribution.

Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.