Business Analyst Technology

Contract to perm- Hybrid

Product Analyst serves a critical role in supporting the product management team and holds subject matter expertise for their designated product(s), experience(s) or application(s) in which they support. This role will work simultaneously and effectively with product management, product owners, technology and business partners and should have a thorough understanding of Scaled Agile Framework (SAFe) principles to assist the team or other teams in filling resource, knowledge or documentation gaps. Primary Responsibilities Validates documented functionality against system performance to identify and categorize bug-remediation and enhancement work for Agile teams Performs analysis and works closely with the team to identify core product, application or system issues to map out possible solutions Creates and updates system documentation (including process flows, product feature details and user guides) and monitors and updates workflows as required Gathers, organizes, and interprets data to help optimize product performance, drive user satisfaction, and ensure alignment with business goals Collects and documents detailed business requirements and translates them into features or user stories necessary to meet the expected business needs Prepares functional, system and program requirements for Digital value streams for ongoing projects and releases Performs User Acceptance Testing (UAT) for scheduled initiatives, bug remediation, enhancements and releases Evaluates reported system defects and manages the flow and prioritization of related work based on impact, customer need and Product Management prioritization Performs analysis as needed for Objectives and Key Results (OKR)/goal measurement Supports the product teams in all phases of the development lifecycle, including initiation, analysis, development, testing, implementation, and post implementation follow-up Supports product owner in day-to-day tasks, particularly around sprint management Assists with material collation and analysis in preparation for product demos, quarterly business reviews, and other report-outs for the value stream Assists with identifying and taking on tasks that will enable the team’s success

Requirements Bachelor’s degree and two (2) years in application support, business analysisyears in application support, business analysis or other related experience May require on call support rotation after hours and/or weekends Preferences Banking or financial services industry experience Prior experience with Agile, Scrum and/or Kanban SAFe Practitioner (SP) Certification Skills and Competencies Ability to learn additional systems as needed Ability to research, analyze data, and derive facts Ability to work in a team environment when applicable Ability to work under pressure and meet deadlines Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.) Strong project management skills Strong verbal, written communication, and organizational skills Strong work ethic and self-motivation

Jira experince needed.