Sales Order Administrator

Introduction
Visium Resources has been asked to identify qualified candidates for this Sales Order Administrator position. This position is a contract opportunity which is expected to be on-site in Orlando, FL for a duration of greater than 4 months, potential long term.

• Work Schedule: Standard Business Hours (8:00 AM - 5:00 PM).

Summary
The Sales Order Administrator will be responsible for first-level customer service to external clients, including creating quotations, order acknowledgements, and order status updates. While the main communication is via email, some phone interaction is required. The team values quick learners and is open to teaching additional tasks.

A primary attraction of the Sales Order Administrator, is the potential (no promise) of long-term career opportunity with an excellent aerospace-related organization, offering promotion and advancement in the years to come.

Job Description:

Directly interfaces with customers by creating sales quotations, order acknowledgements, order status and RMA returns related to spare parts sales activities. This position requires prompt response and action to customer orders and inquiries and must be able to multi-task in a fast-paced environment. Creates delivery notes in a proactive manner coordinating with warehouse and logistics teams to accomplish on-time-delivery performance objectives. Provides first level customer service to both external and internal customers and programs. Coordinates spares external demand and internal demand with Materials Planning & Purchasing teams to secure material availability to support on time customer deliveries.

Qualified candidates would have the following:

Top Skills Summary:

• Excellent English Communication: Strong verbal and written skills are essential.
• Customer Service Experience: 1-3 years in relevant fields (Customer Service, Sales Order Administration, Supply Chain, etc.).
• SAP Knowledge: Highly preferred, especially in sales order management.
• MS Office Skills: Mandatory basic Excel and Outlook experience (especially with shared/group mailboxes).
• Team Player: Able to collaborate effectively with colleagues.
• Quick Learner: Open to picking up new tasks.
• Power BI: A bonus but not mandatory.
• Aviation Background: Preferred, but not mandatory.

Minimum Requirements: Skills, Experience, Education, Technical/Specialized Knowledge, Certifications, Language

• AA/AS degree in a related field and a minimum of one (1) year of related experience, or a high school diploma/GED with at least two (2) years of experience or a comparable combination of relevant education and experience.
• Related work experience includes: Customer Service, Sales Order Administration, Supply Chain, Distribution Center Operations, Material Planning/Scheduling, Purchasing, or Inventory/Production Control.
• Strong written and verbal communication skills; must speak, read and write English fluently.
• Results oriented with strong organizational skills and attention to detail.
• Ability to accurately calculate figures and amounts such as order totals, credits, discounts and percentages.
• Demonstrated work experience in a matrix organization along with the ability to work within a team.
• Ability to work independently and to be a self-starter; ability to multitask and effectively prioritize tasks.
• Ability to identify potential issues before they arise and take corrective action to eliminate the risk.
• Organizational fit for the Thales culture.
• Legally eligible to work in the country in which the position is located

Preferred Qualifications

• Experience with: ERP-based Sales Order Management systems with/without EDI, basic MRP analysis & replenishment, and basic Inventory System functions; SAP preferred.
• Working knowledge of quotation/sales order management processes.
• Previous Spare Parts support experience in the airline and/or electronics manufacturing & repair industry preferred.
• Good to strong skills with Microsoft Outlook, Word, Excel, and PowerPoint.
• Experience with generating and maintaining Reports, Metrics, Charts, and Dashboards with ability to write routine reports and correspondence.
• Ability to read and interpret documents such as safety rules, operating procedures, maintenance instructions/manuals/bulletins, and basic engineering drawing notes and parts lists.
• Working knowledge of Import/Export regulations, Incoterms, and ability to read and interpret purchase order terms & conditions.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited information exists.
• Certification & Training: Customer Service or APICS Inventory/Planning or ISM Supply Chain a plus.

Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company’s success is based on your success. When you work with us, you are never “just a number”. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium. Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.