Customer Care Team (Lead & Associate Opportunities)

CUSTOMER CARE TEAM
Lead and Associate Opportunities
Healthy Dogma | Oxford, Michigan

Healthy Dogma is expanding its customer-care team and hiring for two different positions: a Customer Care Lead and a Customer Care Associate.

(Apply Here: https://forms.gle/N2BMWPABs13mCQu36 )

Both positions play an important role in making sure customers receive timely, thoughtful, and helpful support. We are looking for people who communicate clearly, solve problems calmly, and genuinely care about creating a positive customer experience.

CUSTOMER CARE LEAD

Schedule and Compensation

• Up to 40 hours per week
• Hybrid position
• Approximately two to three days per week onsite in Oxford, with remaining approved hours worked remotely
• $15–$25 per hour, based on relevant experience
• No benefits are currently offered

The Customer Care Lead will help oversee and improve the customer experience across our online store, telephone, email, and social-media channels. The right candidate will have experience in e-commerce customer service and understand how customer care connects with marketing, retention, and brand reputation.

Lead Responsibilities

• Respond to customer emails, calls, online inquiries, and social-media messages
• Help customers with product questions, orders, subscriptions, shipping concerns, and general support needs
• Respond directly when possible or route questions to the appropriate store or team member
• Monitor online conversations and engage professionally with customers
• Coordinate customer-care issues with production, fulfillment, marketing, and store staff
• Identify recurring questions, problems, and opportunities to improve the customer journey
• Help develop response standards, procedures, FAQs, and customer-care resources
• Support customer retention and follow-up efforts
• Maintain a consistent and appropriate Healthy Dogma voice across customer communications
• Help strengthen the connection between customer service, e-commerce, social media, and marketing

Lead Qualifications

• Prior customer-service experience
• Experience with e-commerce platforms and online order support
• Experience with social media, digital marketing, or online community engagement
• Strong written and verbal communication skills
• Sound judgment when handling complaints or sensitive situations
• Ability to organize multiple conversations and follow-ups
• Comfortable working independently during remote hours
• Leadership or senior-level customer-care experience is preferred

CUSTOMER CARE ASSOCIATE

Schedule and Compensation

• Up to 30 hours per week
• Onsite position in Oxford, Michigan
• $14–$18 per hour, based on experience
• No benefits are currently offered

The Customer Care Associate will provide friendly, accurate, and timely assistance to customers while supporting the daily needs of our store and online business.

Associate Responsibilities

• Answer incoming customer calls and emails
• Assist with common product, order, subscription, and shipping questions
• Respond to customer inquiries or forward them to the correct team member
• Document customer concerns and necessary follow-up
• Help resolve routine customer-service issues
• Support customer communication related to orders, store activity, and product availability
• Assist with other administrative and customer-support tasks as needed

Associate Qualifications

• Friendly and professional communication style
• Strong attention to detail
• Dependable attendance and follow-through
• Basic comfort with email, online ordering systems, and office technology
• Ability to remain calm, helpful, and respectful when assisting customers
• Previous customer-service experience is helpful but not required

HOW TO APPLY

To be Considered please visit and fill out the form at: https://forms.gle/N2BMWPABs13mCQu36

Healthy Dogma is a family-owned pet food and wellness brand based in Oxford, Michigan. In August 2024 NEW OWNERSHIP came in to revive the PetMix product line.

We manufacture clean, kitchen-quality dog food, treats, and supplements using trusted ingredients and small-batch care. Our mission is simple: help dogs live longer, healthier lives so they can stay part of every adventure with the people who love them. We’re a growing team that values hard work, attention to detail, and doing things the right way, every time.