Community Services and Gate House Representative
Job Description
Full Time - The schedule for this full time 12 hour overnight position is 3 consecutive shifts on and four off each week. This is a weekender job with your work time beginning at 7 PM on Friday, Saturday and Sunday and ending at 7:30 AM the following morning.
Part Time - The schedule for this part time 12 hour overnight position is 2 consecutive shifts on and five off each week. You will arrive at 7 PM on Monday and Tuesday and depart at 7:30 the following morning.
SUMMARY: The Community Services Attendant serves as the eyes, ears, and welcoming presence of Scottsdale Shadows. This position helps create a safe, well-maintained, and professionally managed community by assisting residents and guests, managing community access, conducting property inspections, responding to operational concerns, and coordinating with other departments to address issues as they arise. Through visibility, observation, communication, and timely response, Community Services Attendants help protect community assets and maintain the quality-of-life residents expect throughout the community.
WHAT THE WORK ACTUALLY LOOKS LIKE
This is an active, highly visible role that combines resident interaction, property observation, problem identification, documentation, and operational response. A portion of your time will involve managing guest access, assisting residents, answering questions, and monitoring activity at the gatehouse. Other times are spent throughout the community conducting inspections, checking amenities and access points, observing community conditions, identifying maintenance concerns, documenting incidents, monitoring cameras, and responding to unexpected situations as they arise.
Success in this role comes from staying alert, exercising sound judgment, communicating professionally, remaining calm under pressure, and taking pride in helping protect the people, property, and quality of life that make Scottsdale Shadows a great place to live.
WHO THRIVES HERE?
Care Like You Own It
Residents, Board members, and teammates count on us to get things right. You take responsibility for your work, pay attention to details, and follow through on commitments.
Figure It Out
You won't have all the answers on day one—and that's okay. When you encounter something unfamiliar, you're curious, resourceful, and willing to find solutions rather than wait for someone else to provide them.
Bring Good Energy
People remember how they were treated. You bring professionalism, patience, and a positive attitude that helps residents feel supported and teammates feel valued.
Be Someone Others Can Count On
When you say you'll do something, it gets done. You manage your time well, communicate proactively, and take pride in delivering quality work.
Make It Better
We believe every employee can help improve the way we work. You look for opportunities to simplify processes, improve service, and contribute ideas that make a good organization even better.
RESPONSIBILITIES
Community Access and Resident Assistance
Serve as a visible and professional presence throughout Scottsdale Shadows while assisting residents, guests, vendors, contractors, and visitors. Manage community access in accordance with established procedures, verify appropriate credentials, provide information and assistance, and help ensure a safe, welcoming, and orderly environment for all who enter the community.
Community Monitoring and Property Inspections
Conduct routine inspections of buildings, grounds, amenities, access points, and common areas to identify safety concerns, maintenance needs, rule violations, property damage, unauthorized activity, and other conditions requiring attention. Document observations accurately and ensure concerns are communicated and addressed through established processes.
Operational Response and Problem Resolution
Respond to routine operational issues, resident concerns, maintenance-related situations, and unexpected events requiring immediate attention. Exercise sound judgment, take appropriate action within assigned authority, coordinate with internal departments and external resources as needed, and document outcomes to support effective community operations.
Emergency Awareness and Incident Response
Assist with emergency situations by following established procedures, maintaining situational awareness, coordinating with emergency responders when necessary, supporting resident safety, and ensuring timely communication and escalation of incidents requiring additional resources or intervention.
Communication, Documentation, and Technology
Prepare accurate reports, maintain required documentation, monitor assigned technology systems, and communicate information clearly and professionally through written, verbal, and electronic channels. Ensure incidents, observations, and operational activities are documented in accordance with established procedures.
Teamwork and Community Stewardship
Contribute to a culture of professionalism, accountability, and service excellence. Work collaboratively with Community Services team members and colleagues throughout the organization to support community goals, uphold organizational values, protect community assets, and continuously improve the resident experience.
PHYSICAL DEMANDS AND WORK CONDITIONS
Scottsdale Shadows is a large residential community consisting of 13 residential buildings, recreational facilities, parking areas, and extensive common areas. These duties are performed on a regular and recurring basis and are essential to maintaining community safety, security, and service levels. The essential functions of the Community Services Attendant position include, but are not limited to, the following:
- Conducting routine patrols of all residential buildings and common areas throughout each shift.
- Walking significant distances while inspecting buildings, parking areas, recreational facilities, and other common areas.
- Responding to resident requests, emergencies, safety concerns, suspicious activity, and maintenance issues throughout the community.
- Inspecting doors, gates, elevators, parking areas, and amenities to identify and document violations, hazards, damage, or unauthorized activity.
- Entering and exiting a golf cart repeatedly while conducting patrols and inspections.
- Assisting residents with various operational needs, including installing and removing elevator pads for resident moves and association projects.
- Monitoring and securing community amenities according to established schedules and procedures.
Our community, located near Old Town Scottsdale offers its 848 resident owners a resort style, comfortably private living environment, though it is just minutes from one of the most unique shopping, dining, and entertainment experiences in the Western United States. We offer professional growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary resident and guest experiences through personalized service, consistency, and uncompromising attention to detail.
