Donor Relations and Salesforce Coordinator

SUMMARY

The Donor Relations & Database Coordinator supports Ronald McDonald House's fundraising goals by managing individual donor programs, including donor cultivation, stewardship, recognition, annual giving, direct mail, and other fundraising initiatives. This role also serves as the primary staff liaison for the Red Shoe Society, the organization's young professionals’ group. Working as part of a collaborative Development Team, the coordinator is responsible for maintaining accurate donor records and ensuring effective database management. The ideal candidate is compassionate, highly organized, detail-oriented, and passionate about the Ronald McDonald House mission, with strong relationship-building and data management skills.

Key Responsibilities include, but are not limited to:

Donor Relations & Stewardship

• Build and maintain positive relationships with donors, volunteers, families, and staff while reflecting the mission and values of Ronald McDonald House.

• Manage the cultivation, stewardship, recognition, and engagement of individual donors contributing up to $4,999 annually.

• Develop personalized donor communications and meaningful engagement opportunities to strengthen donor retention and support.

• Coordinate stewardship initiatives, including thank-you communications, welcome series, donor recognition materials, and donor appreciation content.

• Oversee recognition programs for financial and in-kind donors, including Vehicle Donation, Workplace Giving, and Pop Tab programs.

• Serve as the primary staff liaison for the Red Shoe Society, supporting member engagement, event logistics, and program coordination.

• Manage donor recognition displays, including donor walls and plaques across RMH locations and programs.

• Create monthly e-newsletters for donors, following branding guidelines

• Collaborate with the Development Team to ensure alignment of fundraising, stewardship, and donor engagement activities.

Database & CRM Management

• Maintain accurate and timely entry of donations, pledges, donor information, and event-related data within the CRM system.

• Coordinate donation processing and donor acknowledgment letters in accordance with organizational and branding standards.

• Import and manage data from external programs and events.

• Ensure database integrity through regular audits, reconciliations, data cleanup, and adherence to privacy and data management policies.

• Generate donor reports, mailing lists, and analytics to support fundraising campaigns, major gifts, annual giving, planned giving, and special events.

• Document and maintain database procedures and best practices to support operational consistency and efficiency.

The mission of Ronald McDonald House Las Vegas is to create and support programs that directly improve the health, education, and well-being of children in our community. The Ronald McDonald House provides temporary housing for families who travel to Las Vegas to receive critical medical treatment for their children.