Posted August 22, 2026
Senior Commercial Lines Account Manager
APR
Richmond, VA, US
Full Time
Job Description
Job Description
Job Title: Commercial Lines Account Executive | Team Lead | Independent Retail Agency
Salary: $90,000 - $110,000 plus comprehensive health benefits
Location: West Richmond, VA
Salary: $90,000 - $110,000 plus comprehensive health benefits
Location: West Richmond, VA
Job Summary:
Join our dynamic insurance team as a Commercial Lines Account Executive or Client Relationship Manager. In this pivotal role, you will serve as the primary contact for Producer-assigned accounts, managing a mid-market book of business and leading a dedicated service team to drive client satisfaction and business growth.
Join our dynamic insurance team as a Commercial Lines Account Executive or Client Relationship Manager. In this pivotal role, you will serve as the primary contact for Producer-assigned accounts, managing a mid-market book of business and leading a dedicated service team to drive client satisfaction and business growth.
Key Responsibilities:
- Client Services: Manage client relationships and services independently with minimal oversight.
- Team Leadership: Direct a service team, ensuring high-quality management of a mid-market book of business.
- Client Engagement: Actively participate in client interviews and respond to RFPs to ensure strong engagement.
- Renewal Management: Analyze and present renewal options, advocate for renewal business, and promote additional coverage lines.
- Promotion: Utilize tailored Producer Service Proposals to promote agency services.
- Expert Analysis: Offer expert analysis and recommendations to enhance clients’ coverage plans.
- Carrier Selection: Strategically select carriers, negotiate terms, and manage premium setups.
- Client Support: Address client inquiries and resolve issues related to benefits and claims.
- Contract Management: Review and verify accuracy in client coverage contracts and amendments.
- Vendor Negotiation: Negotiate and manage contracts with third-party vendors.
- Team Oversight: Provide leadership and support to ensure team collaboration and high performance.
Qualifications:
- Education: Bachelor’s degree or equivalent combination of education and experience.
- Experience: Minimum of 5-7 years in the insurance industry.
- Certifications: Professional designations such as CIC, CISR, CSRM, AAI preferred.
Skills:
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Effective time management and organizational skills.
- Team-oriented with a strong capacity for leadership.
- Proficient in Microsoft Office Suite and industry-related software (AMS360, EPIC).
