Service Coordinator - Home Care Services (Nurse Registry)

Kairos Home Care Services
Location: Orlando, FL
Employment Type: Part-Time
Work Setting: Primarily In-Office
Department: Nurse Registry – Case Management
Reports To: Lead Service Coordinator

JOIN THE KAIROS TEAM

Kairos Home Care Services is a growing Nurse Registry serving clients and families throughout Central Florida. We are seeking a Service Coordinator to take ownership of the day-to-day coordination of assigned client cases. This is a hands-on position responsible for case coordination, caregiver staffing, scheduling, authorization monitoring, service follow-up, client/family communication, and documentation. The ideal candidate is organized, proactive, dependable, detail-oriented, and comfortable communicating with clients, families, caregivers, and healthcare team members.

KEY RESPONSIBILITIES

• Manage assigned client cases and take ownership of day-to-day case coordination.

• Serve as a primary point of contact for assigned clients and families.

• Communicate professionally with clients, families, caregivers, referral sources, and internal team members.

• Review and monitor current service authorizations, including service codes, approved hours, effective dates, and expiration dates.

• Verify that scheduled services align with current authorization requirements before creating or changing schedules.

• Identify and follow up on authorization issues that may affect staffing or service delivery.

• Proactively identify staffing needs and assist with finding available caregivers for assigned cases.

• Work with the Staffing & Administrative Coordinator to identify potential caregiver matches and fill open or uncovered shifts.

• Confirm caregiver availability and assist with caregiver/client introductions when appropriate.

• Create, maintain, and update assigned client schedules in AxisCare.

• Coordinate approved schedule changes and communicate changes to caregivers and families.

• Monitor uncovered, missed, or disrupted services and follow up promptly.

• Monitor service delivery and address client, family, caregiver, or scheduling concerns.

• Maintain accurate and timely case documentation, staffing notes, schedule updates, and client communications.

• Maintain confidentiality and ensure client and case information remains accurate and current.

• Communicate unresolved staffing, authorization, service, scheduling, client, or compliance concerns to the Lead Service Coordinator.

• Collaborate with the Staffing & Administrative Coordinator, Intake/Authorization team, HR/Caregiver Credentialing team, and management as needed.

• Assist with internal reviews, audits, and other case management or administrative projects as assigned.

QUALIFICATIONSRequired

• Strong organizational and time-management skills.

• Excellent verbal and written communication skills.

• Strong attention to detail and follow-up skills.

• Ability to manage multiple client cases and competing priorities.

• Professional telephone and customer service skills.

• Ability to work independently and as part of a team.

• Ability to maintain confidentiality.

• Strong computer skills and willingness to learn healthcare software.

• Dependable, professional, and accountable work ethic.

• Ability to work in a fast-paced healthcare environment.

Preferred Experience

Experience in one or more of the following is preferred:

• Home care

• Nurse registry

• Service coordination

• Healthcare case management

• Healthcare staffing

• Caregiver scheduling

• Medicaid services

• Authorization management

• Healthcare administration

Healthcare or home care experience is preferred but not required for the right candidate.

IDEAL CANDIDATE

We are looking for someone who:

• Takes ownership of assigned cases.

• Is proactive and solution-oriented.

• Is comfortable making phone calls and following up.

• Pays close attention to authorization and scheduling details.

• Can manage multiple priorities while maintaining accuracy.

• Communicates promptly and professionally.

• Knows when to resolve an issue and when to escalate it.

• Works well with clients, families, caregivers, and coworkers.

• Is dependable, accountable, and willing to learn.

WHY JOIN KAIROS?

Kairos Home Care Services is growing, and we are looking for team members who want to grow with us.

This position provides hands-on experience in Nurse Registry operations, case management, caregiver staffing, scheduling, authorization monitoring, client coordination, and healthcare administration.

Benefits:

• Health Insurance

• Paid Time Off

• Vision Insurance

• Dental Insurance

• Life Insurance

• Pay Advance

HOW TO APPLY

Please submit your resume.

Qualified applicants may be contacted for an initial phone interview followed by an interview with the Kairos Home Care Services management team.

Kairos Home Care Services is an Equal Opportunity Employer.