Ophthalmic Clinical Operator

Benefits:

• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Savings bank
• Training & development

Reports to: Maria S. Romero, MD • Status: Full-time • Location: On-site, Baltimore, MD


About the role


Precision Eye Care is a solo ophthalmology practice providing comprehensive medical and surgical eye care. We are hiring a Clinical Operator to support patient flow in the clinic and to own the clinical follow-up that keeps patients moving between visits, testing, and surgery. This is an on-site role working directly alongside the physician and the technician team.


What you'll do

• Room patients, obtain histories and medications, and perform preliminary workups including visual acuity, refraction, tonometry, and pupil assessment
  
  
• Perform and prepare ophthalmic diagnostic testing as directed — visual fields, OCT, topography, biometry, fundus photography
  
  
• Own clinical follow-up: track patients who need repeat testing, post-procedure checks, or return visits, and ensure each one is contacted and scheduled
  
  
• Handle inbound clinical questions from patients, triage appropriately, and route urgent concerns to the physician same-day
  
  
• Coordinate with the scheduling and patient access coordinator so clinical follow-up needs are reflected accurately on the schedule
  
  
• Maintain exam rooms, equipment, and instrument readiness between patients
  
  
• Document accurately and promptly in athenaOne
  
  

What we're looking for

• Prior experience in an ophthalmology or optometry practice strongly preferred; other clinical experience considered for candidates willing to train
  
  
• COA, COT, or equivalent certification preferred, or willingness to pursue certification with practice support
  
  
• Comfort with EHR documentation; athenaOne experience a plus
  
  
• Strong follow-through — this role succeeds or fails on whether patients who need to come back actually come back
  
  
• Clear, warm communication with patients, many of whom are older adults navigating surgery
  
  
• Reliable, on-site attendance