Operations Disputes Specialist-Nashua, NH

Essential Functions/Responsibilities:

Responsible for ATM/Debit Card Disputes: Process disputes filed by members in a timely

manner. Review non-member chargebacks and process non-member adjustments. Work closely

with the front-line staff and external Debit Card processor/Vendor for resolution. Prepare timely

notification to members. Keep the Operations Manager informed of any issues or potential issues

as they arise. Maintain procedures for all assigned tasks. Maintain knowledge of current rules and

regulations associated with responsibilities.

• Review the daily settlements and process debit card exceptions. Maintain tracking logs for all

disputes received and update accordingly based on the progression of the case. Also maintain a

log for case closures to aid in the reconciliation process. Ensure these are accurate and up to date

daily.

• Prepare write off forms for management review and post journal entries for completed write offs.

Perform monthly reconciliations to the general ledger. Assist with monthly reporting as

necessary.

• Provide backup support for other departmental duties including but not limited to Automated

Clearing House (ACH), Share Drafts, Remote Deposit Capture (RDC), ATM deposit processing

and Fed Returns.

• Additional duties as assigned