LICENSED VOCATIONAL NURSE-LCM (Sacramento Area)

MUST HAVE A VALID CA LICENSE VOCATIONAL NURSE (LVN) LICENSE

The Lead Care Manager (LVN) works in collaboration and continuous partnership with chronically ill or “high-risk” members and their family/caregiver(s), clinic/hospital/specialty providers and staff, and community resources in a team approach to:

· Coordinate with those individuals and/or entities to ensure a seamless experience for the member and non-duplication of services.

· Engage eligible members.

· Oversee provision of ECM services and implementation of the care plan.

· Offer services where the member lives, seeks care, or finds most easily accessible and within the Plan guidelines.

· Connect member to other social services and supports the member may need, including transportation.

· Advocate on behalf of members with health care professionals.

· Use motivational interviewing, trauma-informed care, and harm-reduction approaches.

· Coordinate with hospital staff on discharge plans.

· Accompany member to office visits, as needed and according to the Plan guidelines.

· Monitor treatment adherence (including medication).

· Provide health promotion and self-management training

· Promote timely access to appropriate care

· Increase utilization of preventative care

· Reduce emergency room utilization and hospital readmissions

· Increase comprehension through cultural and linguistically appropriate education

· Create and promote adherence to a care plan, developed in coordination with the member, primary care provider, and family/caregiver(s)

· Increase continuity of care by managing relationships with tertiary care providers, transitions-in-care, and referrals

· Increase members’ ability for self-management and shared decision-making

· Connect members to relevant community resources to enhance member health and well-being, increase member satisfaction, and reduce health care costs.

· Connect and follow up with members, family/caregiver(s), providers, and community resources via face-to-face, secure email, phone calls, text messages, and other communications.

· Serve as the contact point, advocate, and informational resource for members, care team, family/caregiver(s), payers, and community resources

· Work with members to plan and monitor care

· Assess member’s unmet health and social needs

· Develop a care plan with the member, family/caregiver(s), and providers (emergency plan, health management plan, medical summary, and ongoing action plan, as appropriate)

· Monitor adherence to care plans, evaluate effectiveness, monitor member progress on time, and facilitate changes as needed

· Create ongoing processes for members and family/caregiver(s) to determine and request the level of care coordination support they desire at any given time.

· Facilitate member access to appropriate medical and specialty providers

· Educate members and family/caregiver(s) about relevant community resources

· Facilitate and attend meetings between members, family/caregiver(s), care team, payers, and community resources, as needed

· Cultivate and support primary care and specialty provider co-management with timely communication, inquiry, follow-up, and integration of information into the care plan regarding transitions-in-care and referrals

· Assist with the identification of “high-risk” members (the chronically ill and those with special health care needs), and add these to the member registry (or flag in EHR)

· Attend all Lead Care Manager training courses/webinars and meetings

· Provide feedback for the improvement of the ECM Program

· Offer services where the Member lives, seeks care, or finds most easily accessible and within Medi-Cal Managed Care health plans (MCP) guidelines

· Arrange transportation

· Call Members to coordinate visitation with them at their home, or in the hospital, as needed

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

· Although this role is remote, there will be times when you will be required to report to our satellite office (or a specified, remote location) to work, to attend meetings, or other training

· Required to have and maintain a reliable means of transportation for this role

o You will receive a monthly mileage reimbursement per applicable state/federal laws

· You must have a valid driver’s license, proof of insurance, and a good driving record

· You will visit hospitals and visit patients at their homes, as needed

· Must present proof of Negative TB Test & BLS/CPR certification before hire date

· Must complete a Live Scan Fingerprint/Background check

EDUCATION AND/OR EXPERIENCE:

· Current LVN licensure in the State of California

· Proficiency in communication technologies (email, cell phone, etc.)

· Highly organized with the ability to keep accurate notes and records

· Experience with Health IT systems and reports is desirable

· Local knowledge about and connections to community health care and

social welfare resources are desirable

SKILL AND KNOWLEDGE REQUIREMENTS:

• Bi-lingual (Chinese, Mandarin, Spanish) a PLUS!
• Excellent analytical, problem-solving, and prioritization skills
• Use statistical and graphic displays
• Excellent verbal and written communication skills
• High-level interpersonal skills. Able to work collaboratively and tactfully with multi-disciplinary and diverse teams that may include employees, customers, and physicians
• Effective computer skills, particularly Microsoft Office, Excel, PowerPoint, Word, etc.
• Work independently to complete assigned tasks
• Team building
• Project Management
• Change Management
• Quality and Process improvement tools
• Project Execution
• MUST consistently achieve a minimum daily expectation of 30 schedules/day

BENEFITS:

· Available after successful completion of the 90-day probationary period

· Free Life Insurance

· 401k eligibility after 1,000 hours of service