Inside Sales Team Lead/Lead Appointment Setter

Do you want to use your powers of persuasion to help homeowners renew their homes?
Do you desire job growth? And a position that challenges you?
Do you want to be paid more for great results?
Do you want to work on a team with an award-winning reputation and culture?

Phillips Home Improvements of Allen, TX is seeking a dynamic individual ready to lead our Appointment Setting Team. We are seeking an energetic influencer for our Inside Sales Call Center poised to help us create opportunities for the Outside Sales Team to assist homeowners in renewing their homes with our expert painting, roofing, siding, windows and garage floor coatings!

If you drive results, thrive on challenge, are confident with scripting, possess great leadership and training skills and are able to interpret, communicate, and help a team produce key metrics, we invite you to apply to join the Phillips Teamily!

The Ideal Candidate:

• Possesses 2+ yrs. Call Center Experience
• Has Led an Appointment Setting Call Center 1+ yrs.
• Possesses Natural Leadership and Excellent Phone Skills
• Follows, trains, and champions a script with ease
• Measures, interprets, and communicates Call Center metrics with ease
• Inspects what he or she expects
• WOWs customers on the phone
• Promotes the company online
• Undertakes activities that make the phone ring, such as making calls, generating leads, etc.
• Works with a sense of urgency to serve clients, other team members, and to generally get the job done!

Seeks:

• $25 per hour, plus pay-for-performance incentives after successful completion of the introductory period
• 9am-6pm hours Monday-Friday and occasional Saturday work 9am-1pm; when working a Saturday, will have fewer hours during the week; hours change based on changing company needs; this position must cover hours as needed
• Challenging career with opportunities for advancement
• Values: Faith, Family and Focus!

Possesses These Attributes:

• Hunger for Personal Growth
• Passion for Helping People
• Coachability
• Humility
• Confidence
• Adaptability
• Leadership

Competencies:

• Excellent manners, communication skills, and quest for clarity
• Ability to follow a script
• Ability to handle a fast pace
• Ability to persuade and influence others
• Ability to train
• Ability to measure, interpret, hold a team accountable for Call Center metrics

Key Result Areas:

• Maintaining appointment schedules and open slots up to the minute
• Preventing low percentage appointments from clogging high percentage opportunities
• Mastering assigned scripts and working at an acceptable pace
• Maintaining Accurate database Information
• Minimizing the cancellation rate
• Maximizing lead/issue quality
• Maintaining or Surpassing a Quarterly Sit to Set Ratio
• Maximizing the AIP (Two-Party) Appointment Rate

• Ongoing Training and Management of Call Center staff

Requirements

• High school graduate; some college preferred
• Must pass background and drug test
• Wear a uniform and exhibit professional presence every day
• Dependable transportation, attendance and punctuality!
  
  

Benefits

• Health, Vision, Dental, & Short Term Disability Insurance
• 401K with Matching
• Incentives Paid
• Paid Vacation and Holidays
• Weekly Pay
• Work Life Balance
• Career Advancement
• Life-giving, Dynamic Work Culture

ABOUT PHILLIPS HOME IMPROVEMENTS: Phillips Home Improvements, 5-time honoree of the prestigious Inc. 5000 list of America's Fast-Growing Private Companies, 29-year A+ BBB member, A+ Angie's List member, 12-year A-rated Best Pick Reports winner, Consumer's Choice Awarded 12 years running and 2019 and 2023 winners of the BBB Torch Award for Ethics, is seeking a dynamic individual ready to lead our Appointment Setter Team.