Production & Fulfillment Lead

Warehouse & Fulfillment Lead

Mark T. Wendell Tea Company | Acton, MA

Located in Acton, Massachusetts, Mark T. Wendell Tea Company (www.marktwendell.com) has been sourcing, blending, and shipping specialty teas for over 122 years. We're a small, family-run business with a team of just a handful of people — small enough that everyone's work is visible and everyone's contribution matters. We're looking for a Warehouse Lead who wants to build a long-term career with us, not just take a job.

About the Role

Reporting to the Business Owner, the Warehouse Lead oversees the day-to-day work of preparing, packaging, and shipping our teas, manages warehouse inventory, and works alongside one part-time Warehouse Associate. This is a hands-on role that blends physical warehouse work with inventory ownership, custom blending, and process improvement — you'll be doing the work side-by-side with your team member and the business owner, not just directing it.

What You'll Do

• Prepare and package products for daily customer shipments

• Label products for warehouse inventory and outgoing orders

• Receive incoming product shipments and unpack for warehouse inventory

• Maintain daily cleanliness of the work area in compliance with food facility health codes

• Manage warehouse inventory and make re-ordering recommendations to the owner

• Blend custom teas using specialized equipment

• Ensure the team follows established processes, and identify opportunities to improve

• Support and guide the Warehouse Associate

• Solve problems as they arise and escalate issues early

• Take on other responsibilities as assigned by the Business Owner

What We're Looking For

• Previous experience in a small-team environment, preferably in a warehouse/fulfillment setting or another business where attention to detail is critical

• Strong interpersonal skills and comfort working in a small, team-based environment

• Strong written and verbal communication skills

• Ability to accurately follow detail-oriented processes with consistency

• Superior organizational skills and attention to detail

• Basic computer skills and typing ability; experience with UPS WorldShip, Stamps.com)

• A flexible, adaptable approach and the ability to work well in a fast-paced environment

• Strong multitasking abilities, as every day can be different

• Ability to navigate and resolve interpersonal differences in the workplace

Requirements

• Previous experience in a similar work environment and positive references are required for consideration

• Willingness to complete a background check as a condition of employment

• Ability to stand for extended periods

• Ability to lift up to 50 lbs.

• Ability to work comfortably in an environment with loose teas, which can be dusty at times

Schedule

This is an in-person role, Monday through Friday, 9:00 AM to 4:30 PM, including a 45-minute daily paid break. During peak shipping periods, up to one additional hour per day may be required, offset with 4 additional days off in the slower season. Flexible scheduling will be considered for the right candidate.

Why Mark T. Wendell Tea Company

We've been in business for 122 years, and we plan to be here for many more. As a small, family-run company, we care about building a workplace that's pleasant, friendly, and respectful — and about keeping good people for the long haul. If you're looking for a stable role with a company that isn't going anywhere, we'd love to hear from you.

Compensation & Benefits

• Salary: $48,000–$52,000 per year, commensurate with experience

• 15 PTO days plus 10 paid holidays annually

• 3-day weekends every August

• 50% employee discount on company products

Equal Opportunity

Mark T. Wendell Tea Company is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by applicable law. If you need a reasonable accommodation to participate in the application or interview process, please let us know.

Requests

No phone calls about job posting please

Mark T. Wendell Tea Company has been sourcing, blending, and shipping specialty teas for over 122 years — and we plan to be here for many more. We're a small, family-run business with a team of just a handful of people, small enough that everyone's work is visible and everyone's contribution matters.

We care about building a workplace that's pleasant, friendly, and respectful, and about keeping good people for the long haul. If you're looking for a stable, well-established company built on craft and long-term relationships, we'd love for you to be part of our story.