Medical Front Desk Coordinator

Medical Front Desk Coordinator

Dermatology Associates is seeking a professional, compassionate, and detail-oriented Medical Front Desk Coordinator to join our team. The ideal candidate will be patient-focused, organized, dependable, and comfortable working in a fast-paced medical office environment.

At Dermatology Associates, our mission is to provide every patient with the highest level of patient-centered care. Our daily work is guided by our core values of CARE: Compassion, Accountability, Respect, and Excellence. We are looking for team members who demonstrate these values in every interaction with our patients, providers, and coworkers.

Position Responsibilities

• Greet and welcome patients in a warm, professional, and courteous manner
• Check patients in and out accurately and efficiently
• Verify patient demographics, insurance information, and required documentation
• Collect copays, balances, and other patient payments
• Schedule, reschedule, and confirm patient appointments
• Answer and direct incoming telephone calls while providing excellent customer service
• Respond to patient questions and assist with routine concerns in a professional manner
• Communicate effectively with providers, medical assistants, billing, and other departments
• Maintain accurate and up-to-date patient information in the electronic medical record
• Obtain necessary forms, consents, and other patient documentation
• Assist with referrals, authorizations, and other administrative tasks as needed
• Maintain patient confidentiality and comply with HIPAA and office policies
• Keep the reception and waiting areas organized, professional, and welcoming
• Assist with maintaining an efficient patient flow throughout the office
• Demonstrate professionalism, teamwork, and a positive attitude at all times
• Perform additional administrative duties as assigned

Qualifications

• Previous medical office, healthcare, or customer service experience preferred
• Dermatology or specialty medical office experience is a plus
• Excellent verbal and written communication skills
• Strong organizational and time-management skills
• Ability to multitask and prioritize in a busy environment
• Strong attention to detail and accuracy
• Professional, friendly, and patient-focused demeanor
• Ability to work effectively as part of a team
• Comfortable learning and utilizing electronic medical records and computer systems
• Ability to handle sensitive and confidential patient information appropriately
• Reliable attendance and punctuality are essential

The Ideal Candidate

We are looking for someone who:

• Enjoys helping people and creating a positive patient experience
• Remains calm and professional in a fast-paced environment
• Takes ownership of their responsibilities
• Communicates respectfully with patients and coworkers
• Is dependable, accountable, and willing to learn
• Pays attention to details and takes pride in doing things correctly
• Works well independently while also being a strong team player
• Demonstrates Compassion, Accountability, Respect, and Excellence every day

Why Join Dermatology Associates?

At Dermatology Associates, we believe our employees are an important part of the patient experience. We are committed to building a professional, supportive, and team-oriented environment where employees can learn, grow, and contribute to the success of our practice.

If you are looking for an opportunity to join a growing dermatology practice where patient care and teamwork matter, we would love to hear from you.

Dermatology Associates is a group of board-certified and highly trained medical professionals committed to providing every patient with the highest level of patient-centered care.

Our dedication to this goal and to our mission is reflected throughout our practice by a simple word that guides our daily efforts: CARE.

C – Compassion
We treat every patient, family member, and colleague with kindness, empathy, and understanding.

A – Accountability
We take ownership of our responsibilities and are committed to doing what is right for our patients and our team.

R – Respect
We value every individual and foster an environment built on professionalism, dignity, and teamwork.

E – Excellence
We strive for the highest standards in clinical care, service, and everything we do.

At Dermatology Associates, our people are at the heart of our success. We seek only the highest-quality candidates who share our commitment to CARE and who are passionate about making a meaningful difference in the lives of our patients.

If you are dedicated, compassionate, professional, and committed to excellence, we invite you to join our team.