Call Center Customer Service Representative for health plans
Job Description
About the Role
We are seeking a dedicated Customer Service Representative with experience providing customer service for health insurance plans to join our team! If you have call center experience, a passion for helping others, and knowledge of health insurance plans, this is the opportunity for you.
You’ll be responsible for handling inbound and outbound calls, assisting clients with their existing health plans, and ensuring a high level of customer satisfaction.
(This role is exclusively a customer service role with no sales and no commission. If you are a licensed agent interested in selling health insurance products for our company, please apply for one of our sales roles.)
Perks & Benefits
- W-2 employment with weekly pay
- Daily catered lunch
- Bonus opportunities
- 6,000+ sq. ft. modern office with upscale buildout
- Ongoing training and room for growth
Please note: This role is a full-time, in-office position with absolutely NO REMOTE. Customer Service Hours of Operation are 9 am - 6 pm, Monday - Thursday, and 9 am - 5:30 pm on Fridays. We currently do not offer health, dental, or vision insurance. No PTO or OT without prior approval.
Responsibilities
- Handle inbound/outbound calls, emails, and texts
- Provide information on health insurance plans and benefits to individuals enrolled in various health, dental, and vision plans
- Assist customers in adding or canceling coverage and benefit navigation
- Document and update customer records accurately
- Resolve customer issues professionally and efficiently
- Collaborate with internal departments to ensure client satisfaction
Requirements
'05; 1+ year of call center experience required (insurance verification specialist, medical assistant, switchboard operator, appointment setting and retail/customer-facing roles do not qualify)
'05; Experience with providing a high level of customer support for individuals enrolled in health insurance plans or a similar product is preferred
'05; Strong communication and listening skills
'05; Proficiency with Office 365 and dialer systems
'05; Fluent in English (Spanish a plus)
'05; Team player with no ego — coachable and collaborative
'05; Must be punctual, reliable, and detail-oriented
'05; Must be able to work full-time in our Delray Beach office
Apply Today!
If you’re a service-focused professional who thrives in a team environment and meets the qualifications above, apply now to join our growing team at ACME Insurance.
(Please Note: Medical billing and coding specialists, health insurance verification specialists, non-licensed insurance fronters and qualifiers, switchboard operators, appointment setting, retail and other customer facing roles, will not be considered)
No walk-in interviews.
Applications without completed screening questions will not be reviewed.
Resumes must back up all application form claims.
