Accounts Receivable Analyst

Schedule: Monday-Friday, 8AM-5PM

Job Summary

Carry-out customer-facing accountabilities related to analysis of cash flow, assessment of customer payment disputes and collection of unpaid invoices. This role focuses on strategic accounts that are high in dollar and volume and follows typical business processes requiring frequent interaction to resolve payment disputes and improve terms compliance. Baseline KPIs and SLA goals target DCSO, aging currency, accuracy and timeliness. This position is accountable for meeting all baseline and project goals assigned in the most effective and efficient manner which must be in alignment with departmental objectives that ensure positive business results and organizational success

Key Responsibilities

• Highly skilled and knowledgeable in regard to adjustments, research, collections, account issues, and customer relationships.
• Experienced in the use of Microsoft Excel and proficient in the use of other Microsoft Office applications.
• Able to apply critical thinking to problem solving and analysis.
• Adept at collaboration, negotiation and teamwork skills.
• Professional and mature with a high degree of confidence while interacting with the customer and other functions.
• Analytical, highly organized and detail oriented.
• Effectively communicate issues and procedural changes.

Required Qualifications & Skills

· High school diploma or equivalent required. Some college preferred.
· Highly skilled in master data processes and systems.
· Highly skilled in the use of Microsoft Excel and proficient use of other Microsoft Office applications.
· Skilled at analyzing data.
· Must have an understanding of A/R workflow and systems.
· Knowledge of SAP preferred.
· Ability to manage multiple tasks and adapt to changing priorities.
· Concise and persuasive communication skills.
· Highly skilled in applying critical thinking to problem solving and analysis.
· Leadership skills to achieve department objectives through motivation.
· Adept at collaboration, negotiation and promoting team work.
· Professional and mature with a high degree of confidence interacting with all levels of personnel.
· Proven history of being a self-starter.
· Must be organized and detail oriented.

About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).