Towing CSR 11am - 3pm

The Customer Service Representative (CSR) serves as the primary point of contact for customers requesting towing, roadside assistance, vehicle transport, and recovery services. This position requires excellent communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing exceptional customer service while coordinating timely and efficient dispatch of services.

Responsibilities

• Answer incoming phone calls, emails, and customer inquiries in a professional and courteous manner
• Gather accurate information from customers regarding vehicle location, service needs, and emergency situations
• Schedule and dispatch towing and roadside assistance services to drivers and operators
• Monitor service calls and communicate status updates to customers
• Maintain accurate customer records, service logs, and dispatch information
• Process payments, invoices, and customer transactions as required
• Coordinate with tow truck operators to ensure efficient routing and timely service delivery
• Handle customer concerns and complaints professionally and work toward satisfactory resolutions
• Communicate with law enforcement agencies, municipalities, repair facilities, and insurance companies when necessary
• Ensure compliance with company policies, safety procedures, and industry regulations
• Assist with administrative duties and other tasks as assigned

Qualifications

• High school diploma or equivalent required
• Previous customer service, call center, dispatching, towing, transportation, or logistics experience preferred
• Strong verbal and written communication skills
• Proficient in computer systems, data entry, and Microsoft Office applications
• Ability to remain calm and professional in high-pressure situations
• Excellent organizational and multitasking abilities
• Strong attention to detail and problem-solving skills

Welcome to Rob’s of Bristol, PA — originally started as a towing service, but it has grown into a trusted name in automotive care, collision repair, heavy-duty repair, and hauling for over 45 years. Family owned and operated, with more than 300 employees. Rob’s owes its loyal customers and community support for its long-standing success. Built on honesty, experience, and a commitment to quality, we take pride in offering dependable service at a fair price, ensuring each job is done right and on time. At Rob’s, we’re driven by quality, backed by trust, and motivated by the relationships we’ve built along the way.