Claims Support Administrator

Join One of the Fastest Growing Public Adjusting Firms

Capital Claims Group is a licensed public adjusting firm representing homeowners, business owners, condominium associations, apartment complexes, and commercial property owners throughout multiple states.

We are looking for a highly organized, detail-oriented Claims Support Administrator to become an important part of our growing team. This position supports our claims department by helping move insurance claims efficiently while providing outstanding customer service.

If you enjoy organization, problem solving, communicating with clients, and working in a fast-paced office environment, we would love to meet you.

Responsibilities

• Assist with daily management of property insurance claims
• Communicate professionally with homeowners, insurance companies, attorneys, contractors, and vendors
• Follow up on outstanding claim documentation
• Schedule inspections, meetings, mediations, appraisals, and recorded statements
• Review claim files for completeness and accuracy
• Upload, organize, and maintain electronic claim files
• Track claim activity and document detailed file notes
• Request policies, estimates, reports, photographs, and claim documents
• Monitor deadlines and ensure timely follow-up
• Support the claims team with administrative tasks and special projects
• Deliver exceptional customer service throughout the claims process

Qualifications

• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to manage multiple tasks simultaneously
• High attention to detail
• Professional phone etiquette
• Self-motivated with a positive attitude
• Ability to work independently and as part of a team
• Strong computer skills
• Experience with Microsoft Office and Adobe Acrobat
• Experience working in insurance, restoration, construction, legal, or administrative support is preferred but not required

Preferred Skills

• Customer service experience
• Insurance claims experience
• Scheduling and calendar management
• Document management
• CRM or claims management software experience
• Problem-solving mindset
• Ability to prioritize work in a fast-paced environment

What We Offer

• Full-time, stable position
• Competitive hourly pay based on experience
• Paid training
• Career growth opportunities
• Supportive team environment
• Opportunity to work on meaningful claims that help homeowners and businesses recover after property damage

About Capital Claims Group

At Capital Claims Group, we advocate exclusively for policyholders. Our mission is to help property owners navigate the insurance claim process with professionalism, integrity, and expert claim management. We believe great customer service, communication, and documentation are the foundation of every successful claim.

If you're looking for a career where your organizational skills make a real difference in helping people recover after a loss, we'd love to hear from you.

Apply today and become part of a growing team that's making an impact across the country.

Capital Claims Group Inc. is a trusted public insurance adjusting firm dedicated to putting our clients first. We specialize in analyzing, evaluating, and negotiating to secure the best possible settlement for our clients insurance claim.