CNC Machine Tool Field Service Engineer | Fanuc, Siemens, Mitsubishi

Job Description:

• Service Engineers are expected to provide customers with maintenance and repair assistance of Client CNC machine tools on location or by telephone.

Responsibilities:

• Machine installation, maintenance, and repairs.
• Provide assistance and training to Customer's Service Engineers on the installation and maintenance of newer product lines.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customer's Service Engineers.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.

Requirements:

• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with Client SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a plus.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers .

Education:

• Bachelors or Associates Degree in technical related field of study preferred.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.