Front Desk / Data Entry Specialist

Front Desk / Data Entry Specialist

Location: Hanscom, MA 01731
Position Type: Full-Time, On-Site
Schedule: 40 hours per week, Monday–Friday. Operating hours are currently 8:00 AM–4:00 PM. Employee may start as early as 7:30 AM but no later than 8:00 AM.

Minimum Qualifications:

• Minimum 12 months of prior customer service experience.
• Strong working knowledge of data-entry devices and processes.
• Strong working knowledge of web-based applications, including Microsoft Edge/Chrome.
• Proficiency in:
• • Microsoft Windows
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Other Microsoft Office products.
• Strong professional customer-service and communication skills.
• Ability to use experience and judgment to plan and accomplish assigned work in a timely manner.
• Basic understanding of military protocol, military support organizations, and family systems in a military environment is preferred/expected by the PWS.
• Ability to communicate and work effectively with a diverse population.
• Must be able to work full-time on-site
• Must dress in appropriate business casual attire while performing the contract.

Primary Duties:

• Receive and answer telephone calls.
• Greet visitors and determine the purpose of their visit.
• Direct customers to the appropriate Military & Family Readiness Center staff/program manager.
• Provide clear information regarding routine or procedural matters.
• Schedule customers for classes and workshops.
• Perform administrative and clerical duties.
• Enter and maintain information in facility systems.
• Enter TAP data and resources into the facility's system.
• Send class/workshop reminder emails, generally one week before the class start date, unless otherwise directed.
• Ensure customers properly complete required sign-in procedures.
• Prepare a monthly client-usage/data-entry report in the Government-established format.
• Maintain the professional appearance of the front-desk area, including organizing chairs, publications, materials, and resources.
• Report inoperable equipment to management.
• Perform minimal front-desk housekeeping such as personal-trash removal, light vacuuming, and dusting when required.
• Perform data-entry tasks at the required 85% accuracy within two business days.

Security / Base Access Requirements:

• Must be able to obtain the identification necessary for a Common Access Card (CAC).
• Must successfully complete required background-check and fingerprinting processes.
• Must complete required Government access documentation.
• Must pass the required Information Assurance exam to obtain network access.
• Must have a favorable security/background determination.
• Must complete initial and recurring security training required by the sponsoring agency.

Additional Requirements:

• Must comply with Privacy Act requirements when handling protected information.
• Must safeguard Government equipment, materials, and property.
• Personal devices may not be used while providing customer service at the front desk.
• Government telephone service is for official use only.
• Air Force-specific systems training will be provided by the Government; Microsoft Office proficiency is expected before starting.
• Candidate should be able to provide a resume and at least three professional references; personal references are not accepted for the Government qualification submission.

At Commercial Global Management (CGMI), the foundation of our business is customer satisfaction! Our success is measured directly by our ability to meet and exceed our clients’ customer service expectations. CGMI provides Human Resource Management and Consulting services in the areas of Employee Labor Relations, Employee Assistance Programs, Performance Management, Staffing Support and Information Technology Services.
Our Mission Statement:
“Provide services that enable Federal Agencies and Private Sector Companies to Improve Performance and Reduce Costs through Enhanced Employee Accountability and Commitment”