Retail Sales Associate

We are seeking an energetic, dependable retail sales associate to join our growing team. You will directly assist customers, process transactions, help merchandise the sales floor, and play a vital role in making our resale shop experience a positive one. Top-notch customer service skills are a must, as is the ability to learn product knowledge quickly and thrive in a fast-paced environment.

Retail Sales Associate Duties and Responsibilities

· Welcome and greet customers as they enter the store

· Offer help and provide direct assistance to customers

· Provide in-depth product knowledge, including features, benefits, and overall value

· Attend to unique and individual shopping needs of each customer

· Upsell when appropriate; promote current sales, promotions, coupon deals, etc.

· Explain store-member benefits and encourage customers to sign up

· Process purchases, returns, and exchanges

· Handle customer complaints in a calm and professional manner

· Process newly donated merchandise and fill the sales floor

· Organize and replenish front stock and help merchandise store

· Maintain a clean and tidy work and retail space

· Help create a positive environment for customers to shop and buy

· Take direction from and report to assigned supervisors

· Work as a team to achieve sales goals

The Resale Shop is a 501(c) (3) organization. The proceeds from donated items support our many programs and projects supporting women, children, and families in the St. Louis region.