Field Service Technician

Job Title: Field Service Technician – OAM Equipment Solutions

Position Overview
Join our team as a Field Service Technician, where you will diagnose, troubleshoot, and repair industrial ink jet, vision, and paper-handling systems. This role is ideal for a self-starter who excels at technical problem-solving and delivers exceptional customer service. You will provide critical on-site and remote support to new and existing clients within your assigned territory. This position requires regular regional travel with additional compensation for overnight stays.

What We Offer

• Competitive salary commensurate with your experience
• Generous Health and Benefit Offerings
• Paid Time Off (PTO)
• Predictable travel schedule with no weekend travel

Key Responsibilities

• Technical Service & Repair: Perform on-site and remote diagnosis, troubleshooting, configuration, and mechanical/electrical repairs on industrial print and mail automation equipment.
• Installation & Training: Set up new systems at customer locations and train operators on proper equipment operation and routine maintenance.
• Inventory & Asset Management: Manage assigned parts inventory, coordinate supply chain needs with headquarters, and identify replacement parts accurately.
• Documentation: Complete service tickets, document parts used and labor hours, and secure customer sign-offs upon job completion.
• Travel Coordination: Efficiently arrange personal field travel, manage overnight accommodations, and submit expense reports on time.
• Collaboration & Culture: Partner with Sales Executives, field peers, and original equipment manufacturers (OEMs) while championing a positive, collaborative company culture.

Required Skills and Qualifications

• Experience: 3–5 years of field engineering or electro-mechanical repair experience, ideally focusing on printing equipment, presses, automated transport systems, or paper-flow mechanics.
• Technical Diagnostic Skills: Strong ability to troubleshoot root causes of mechanical and electrical failures to minimize customer downtime.
• Digital Literacy: Proficiency using smartphones, tablets, computers, and the Microsoft Office Suite (Word, Excel, Outlook). Basic knowledge of AI and ability to increase comprehension as demands increase. Knowledge of relational databases is a plus.
• Communication: Clear, professional verbal and written communication skills for direct interactions with customers, vendors, and internal teams.
• Learning Agility: Willingness and ability to lean and grow as equipment configurations change, new equipment lines are added, diverse and technical products are incorporated into business offerings.
• Mobility: A valid driver’s license and a clean driving record are required.
• Physical Ability: Capability to stand and sit for extended periods, lift 10 lbs frequently, and occasionally move up to 50 lbs.

Schedule and Travel Expectations

• Travel Frequency: Up to 60% regional travel, mostly involving overnight stays.
• Typical Shift: Technicians generally travel Tuesday through Thursday, with in-office or remote work on Mondays and Fridays. No weekend travel is required.
• Flexibility: Willingness to work irregular hours outside standard daytime shifts to meet tight customer deadlines when necessary.

· Assigned Home Base: Cleveland HQ Office

Military veterans are highly encouraged to apply.

We are growing. OAM Equipment Solutions is a well-established leading distributor of hardware solutions for the print, mail, and packaging industries. Some of these solutions include inkjet printing, camera vision, and production finishing systems. OAM has a history of success. We hold fast to a positive, growth-focused, team-oriented, and collaborative workplace. We are hands on, roll up your sleeves, with an extreme customer focus. We can't imagine working anyplace else.