Patient Registrar (Mandarin Fluency Required)

Required Qualifications

Education: HS Diploma/GED

Experience:

• EPIC front desk REQUIRED
• Copay collection
• Check-in/Check-out
• Insurance verification
• Work queue handling
• Referral requests
• Appointment scheduling
• Mandarin Fluency Preferred

Other Requirements:

1. Greets patients and/or visitors and/or vendors and/or staff.

2. Registers patients.

3. Schedules Office Appointments

1a. Ascertains needs and directs accordingly.

1b. Insures appropriate persons complete and receive proper forms

1c Directs or escorts to appropriate person, department or clinical area.

2a. Verifies and completes registration. Checks-in all patients in the EHR per practice guidelines.

2b. Ascertains necessary demographic and billing information according to Meaningful use guidelines. 3a. Schedules office appointments per the practice scheduling guidelines.

4. Answer Telephone Calls 4a.Determine caller’s needs.

4b. Answers questions, schedules or changes appointments; Directs caller to the appropriate party. 4c. Takes messages and distributes to appropriate party

4d. Reports malfunctions of telephone equipment to supervisor immediately.

5. Financial Performance

5a. Requests and accepts cash, check and credit card payments from patients at time of visit.

5b. Reconciles daily copayment batches, deposits batch into safe and prepares patient referrals for billing.

5c. Dispenses change to cash payment patients. 5d. Prepares receipt for patients

5e. Contacts billing for immediate insurance verification for walk-ins or patients with a change in insurance status on file.

5f. Scans insurance card and photo ID into the HER to comply with the practice guidelines and Red Flag policy.

5g. Verifies Medicaid status by obtaining UT authorizations if necessary.

6. Arranges for patient transportation when necessary

6a. Follows established guidelines in contacting transportation companies on a timely basis to insure patient transportation to and from the practice is within the appointment schedule.

7. Provides any or all of the following basic clerical support functions to other practice staff

7a. Sorts and distributes incoming mail

7b. Types, or completes by hand,routine practice forms, records and reports.

7c. Check/verify data on forms, records, reports, correspondence

7d. Follows up on incomplete data by calling responsible party

7e. Assists in training new practice staff with the patient check in process

8. Service Excellence

8a. Treat the people we serve as guests including patients, co-workers, providers, and all visitors 8b. Show commitment to co-workers

8c. Maintain a safe and clean environment 8d. Respect the privacy of all patients

8e. Confidential information handled with discretion and sensitivity.

9. Cancelled Appointments

9a. Addresses all cancelled appointments and follows up per practice policy. Please see cancellation policy.

10. Task List

10a. Responsible for all appointment scheduling located in the task list in EHR.

10b. Insuring list is up to date and worked daily with accurate information capture.

11. Provides clerical support 11a. Sorts and distributes incoming mail.

11b. Types and sends letters for no-show, cancelled, referred, and bumped appointments.

12. Telephone Support 12a. Answers telephone calls promptly and efficiently. 12b. Answers physician lines and distributes provider calls promptly.

12c. Delivers consult calls per the consult policy. 12d. Follow telephone etiquette guidelines

13. Performs other duties as assigned.

Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.