Furniture Service Tech (Road Tech)

Summary: The position is responsible for providing professional on-site furniture service, repair, inspection, assembly, and warranty support at customer homes and commercial locations. This position requires travel within an assigned service area to diagnose and resolve furniture issues while delivering exceptional customer service and maintaining the highest standards of workmanship.

PRIMARY DUTIES AND RESPONSIBILITIES

• Diagnose product issues involving wood furniture, upholstery, leather, fabric, motion furniture, recliners, and case goods.
• Perform warranty and non-warranty repairs according to manufacturer and company standards.
• Repair or replace defective components, hardware, mechanisms, cushions, fabric, leather, and wood parts.
• Perform furniture touch-ups, wood finishing, color matching, scratch repair, and minor upholstery repairs.
• Assemble, disassemble, adjust, and level furniture as needed.
• Maintain accurate service documentation, including inspection reports, repair details, photographs, and customer acknowledgments.
• Communicate professionally with customers regarding repair procedures, product care, and service expectations.
• Coordinate with dispatch, customer service, warehouse personnel, and manufacturers regarding parts and follow-up service.
• Maintain inventory of repair parts, tools, and supplies in the service vehicle.
• Operate and maintain a company vehicle in a safe and professional manner.
• Follow all company safety policies and applicable OSHA regulations.
• Represent the company professionally and provide outstanding customer service during every service visit.

JOB REQUIREMENTS

• High school diploma or equivalent required.
• Previous experience in furniture repair, woodworking, upholstery, cabinetry, or a related mechanical service field preferred.
• Strong mechanical aptitude and troubleshooting skills.
• Working knowledge of furniture construction, reclining mechanisms, upholstery materials, and wood finishing techniques preferred.
• Ability to use hand tools, power tools, and repair equipment safely and effectively.
• Strong organizational, communication, and customer service skills.
• Basic computer or mobile device proficiency for completing electronic work orders.
• Valid driver's license with an acceptable driving record.

PHYSICAL DEMANDS
Lift, lower, push and pull all sizes of furniture up to and in excess of 100 lbs. Making repairs to furniture requires lifting, bending, kneeling, stooping and moving furniture items to accommodate the repairs. Work in residential, commercial, warehouse, and outdoor environments under varying conditions.

Walker Furniture is a locally owned and operated furniture retailer that has proudly served Southern Nevada for decades. With showroom locations in Las Vegas and Henderson, Walker Furniture has built a reputation for offering quality home furnishings, exceptional value, and outstanding customer service.

The company offers a wide selection of furniture and home décor for every room of the home. Walker Furniture is committed to helping customers create comfortable, beautiful living spaces while providing a shopping experience built on honesty, integrity, and personalized service.

As an employer, Walker Furniture values teamwork, accountability, and a customer-first mindset. The company believes its employees are the foundation of its success and strives to provide a positive work environment with opportunities for career growth, professional development, and long-term success. Many team members have built lasting careers with the company, reflecting its commitment to promoting from within and recognizing employee contributions.

Walker Furniture is proud to be part of the Southern Nevada community and remains dedicated to serving its customers, supporting its employees, and maintaining the values that have contributed to its success for generations.