Collections Specialist

We are looking for a Collections Specialist to support accounts receivable activities and help maintain healthy customer payment practices in Rhode Island. This role focuses on managing outstanding balances, addressing billing questions, and working with internal teams to resolve account issues efficiently. The ideal candidate brings strong communication skills, sound judgment, and a detail-oriented approach to customer interactions while maintaining accuracy and confidentiality.

Responsibilities:
• Review assigned customer accounts to identify overdue balances and prioritize collection efforts based on aging and risk.
• Maintain accurate documentation of account activity, including payment commitments, outreach attempts, and customer interactions.
• Investigate billing concerns and disputed charges by partnering with internal departments to reach timely resolutions.
• Monitor invoice due dates and promised payment timelines, and send follow-up reminders to encourage prompt settlement.
• Respond to customer inquiries related to invoices, statements, payment status, and account history with clarity and courtesy.
• Evaluate prior billing and payment trends to identify accounts that may require proactive outreach or alternative collection strategies.
• Work directly with customers to establish practical repayment arrangements when standard payment terms cannot be met.
• Prepare updates on delinquent balances, collection results, and portfolio performance for internal review.
• Process incoming payments and applicable refunds accurately and within established timelines.
• Follow all applicable regulations, internal policies, and confidentiality standards when handling account information.

• High school diploma or equivalent required.

• 3+ years of experience in collections, accounts receivable, or a closely related function.

• Strong customer service skills with the ability to remain detail oriented in challenging situations.

• Clear verbal and written communication skills for interacting with customers and internal stakeholders.

• High level of accuracy, organization, and attention to detail in account management and recordkeeping.

• Demonstrated problem-solving ability with sound judgment and the capacity to assess priorities effectively.

• Working knowledge of billing practices, collection methods, Microsoft Office, and database-driven systems.

• Ability to learn new software tools and workflows, including accounting systems, CRM platforms, and related applications.