Service Operations Manager

The Office Manager is responsible for overseeing the daily administrative operations of the office to ensure efficiency, productivity, and a positive work environment. This role manages office procedures, coordinates administrative support services, maintains office supplies and equipment, assists with human resources and financial processes, and serves as a key point of contact for employees, vendors, and visitors.

Key ResponsibilitiesOffice Operations

• Manage the day-to-day operations of the office.
• Develop and maintain office policies and procedures.
• Ensure a clean, organized, and professional work environment.
• Coordinate office maintenance, repairs, and facility services.
• Oversee office security and safety procedures.

Administrative Management

• Supervise administrative staff and reception functions.
• Coordinate schedules, meetings, and office events.
• Manage correspondence, records, and filing systems.
• Maintain company documents and administrative databases.
• Support executive leadership with administrative tasks as needed.

Vendor and Supply Management

• Order and maintain office supplies and equipment.
• Manage vendor relationships and service contracts.
• Review invoices and monitor office-related expenses.
• Negotiate pricing and service agreements when appropriate.

Human Resources Support

• Assist with employee onboarding and offboarding.
• Maintain employee records and documentation.
• Coordinate training, employee engagement activities, and office communications.
• Support HR initiatives and company policies.

Financial and Budget Support

• Monitor office budgets and expenditures.
• Process invoices, purchase orders, and expense reports.
• Assist with payroll coordination and financial recordkeeping.
• Prepare administrative reports and budget summaries.

Qualifications

• 3+ years of administrative, office management, or operations experience.
• Strong knowledge of Microsoft 365 / Quickbooks.
• Excellent organizational, time management, and multitasking skills.
• Strong written and verbal communication abilities.
• Ability to handle confidential information with discretion.

Required Skills

• Leadership and staff supervision
• Problem-solving and decision-making
• Budget and expense management
• Project coordination
• Customer service and interpersonal skills
• Attention to detail
• Process improvement and organization

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