Customer Service Representative

We are looking for a Customer Service Representative to join an on-site team in Burlington, Massachusetts in a long-term contract positionThis role is ideal for someone who brings relevant experience and an achievement-oriented approach to customer interactions and is comfortable supporting clients in a detail-oriented office environment. The position focuses on handling customer inquiries, processing orders, and delivering dependable service throughout the day. Candidates who are interested in building a long-term career path, including possible future growth into sales, will be especially well suited for this opportunity.

Responsibilities:

• Respond to incoming customer calls and messages with a courteous, solution-focused approach.

• Enter and update customer orders accurately while ensuring all details are properly recorded.

• Provide internal support to customers by addressing questions, resolving routine issues, and sharing product or service information.

• Coordinate with internal team members to ensure customer requests are handled promptly and efficiently.

• Maintain organized records of interactions, order activity, and follow-up actions within company systems.

• Support outbound communication when needed to confirm order details, provide updates, or assist with service-related needs.

• Contribute to a positive office atmosphere by representing the organization with reliability and strong interpersonal skills.

• Previous experience in customer service, call center support, or a similar office-based role.
• Ability to manage inbound calls and communicate clearly with customers in a friendly, detail-oriented manner.
• Comfort with order entry and handling detailed information with accuracy.
• Prior exposure to an office environment, even at an early-career level.
• Strong organizational skills and the ability to balance multiple tasks during a full workday.
• Dependable attendance and readiness to work on site in Burlington, Massachusetts.
• Interest in long-term career development, including potential future opportunities in sales.