IT Manager - Workforce & Operational Systems

We are looking for an experienced IT Manager to oversee multiple technology platforms. This role will guide the delivery, maintenance, and enhancement of business-critical applications. The position combines team leadership, stakeholder partnership, and technical oversight to ensure systems remain dependable, secure, and aligned with organizational priorities.

Responsibilities:

• Lead developers, analysts, and external technology partners in delivering stable and effective application support across workforce and operational systems.

• Direct the planning and execution of enhancements, issue resolution, and projects involving SaaS solutions and internally built business applications.

• Oversee vendor relationships by coordinating performance, service expectations, and project outcomes with third-party providers.

• Establish and maintain application standards that promote reliability, scalability, security, and long-term business value.

• Manage the day-to-day support model for assigned platforms, ensuring timely response to incidents, service requests, and recurring operational needs.

• Provide leadership across multiple initiatives by balancing resource planning, delivery timelines, and cross-functional communication.

• Monitor application performance and recommend improvements that strengthen system effectiveness and user experience.

• Experience managing enterprise applications that support workforce or operational business functions.
• Strong background working with HRIS, learning management systems, workforce management platforms, and other SaaS-based solutions.
• Demonstrated ability to lead technical teams that may include developers, analysts, and external vendors.
• Solid understanding of application support, project delivery, and ongoing platform improvement within a business environment.
• Ability to build productive relationships with stakeholders and translate functional needs into technology priorities.
• Knowledge of system reliability, scalability, and security principles for enterprise applications.
• Strong organizational and communication skills with the ability to manage multiple initiatives at the same time.