Customer Relations Coordinator

Customer Relations Coordinator (Contract)

Location: Downtown Houston, TX
Pay Rate: $18.00 - $21.00 per hour
Duration: 2-6 Month Contract

LHH is seeking a customer-focused and detail-oriented Customer Relations Coordinator to support a high-volume Royalty Hotline team. This is an excellent opportunity for candidates with strong customer service or call center experience who enjoy helping customers and working in a fast-paced environment.

This position is based in a downtown Houston office. Please note that the office may relocate to the Galleria area in the future.

Responsibilities

• Answer inbound calls from royalty owners and respond to inquiries via email.
• Research customer information and resolve issues using internal systems.
• Maintain and update customer account information.
• Process requests related to ownership changes, tax information, and banking updates.
• Log customer interactions and inquiries in Salesforce.
• Perform administrative and system-related tasks to support the Division Order team.
• Assist with Operator Hotline inquiries as needed.
• Deliver exceptional customer service while handling a high volume of inquiries.

What to Expect

This is a high-volume customer service environment. The hotline receives approximately:

• 400-1,000 inbound calls per month
• Up to 1,000 emails per month

The ideal candidate is comfortable spending a significant portion of the day on the phone while managing follow-up tasks, documentation, and system updates.

Qualifications

Required

• High school diploma or equivalent.
• Strong customer service skills and professional phone presence.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and prioritize competing responsibilities.
• Proficiency with Microsoft Excel.
• Strong problem-solving and research skills.
• Ability to work independently and as part of a team.

Preferred

• Previous call center, hotline, or customer service experience.
• Division order, owner relations, or oil & gas industry experience.
• Experience using Salesforce and/or SAP.

Ideal Candidate

We are seeking someone who is:

• Friendly, professional, and patient.
• Comfortable handling a heavy call volume.
• Detail-oriented and organized.
• Adaptable in a fast-paced environment.
• Dedicated to providing outstanding customer service.

Apply today for immediate consideration!

Pay Details: $18.00 to $21.00 per hour

Search managed by: Laarnie Thompson

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.