Overnight Village Hotel Public Area Attendant - Reserve

The starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements.

The Public Area Attendant will maintain and clean public areas within Biltmore standards at the Village Hotel on Biltmore Estate and offer exceptional guest service. Duties include: upkeep and presentation of bathrooms, hallways, employee areas, pool area, terraces, verandas, fitness center, etc.; dusting, vacuuming, polishing furniture, and sanitizing bathrooms; and responsibility for floor care, ash urns, outdoor furniture, and pool supply replenishments. Duties may also include deep cleaning projects within areas.

Schedule can vary, but generally 11pm-7:30pm.

Reserve: A flexible, on-call position scheduled based on business needs and operational volume. Reserve employees typically work anywhere from 40-999 hours per year, depending on demand.

Requirements:

1. Previous experience in a similar custodial/janitorial/housekeeping position is preferred. The ideal candidate will have had previous experience in an upscale/luxury hotel or resort.

2. Commitment to delivering world class guest service and the ability to work successfully as part of a dynamic, guest-service oriented team.

3. Outstanding attention to detail and the ability to perform essential job functions with speed and accuracy.

4. Strong organizational and time management skills.

5. Ability to handle/operate safely small commercial cleaning equipment, chemicals, solutions, and treatments.

6. Ability to be proactive and take initiative as appropriate.

7. Should be able to anticipate and understand guest needs.

8. Ability to work independently and under deadlines, and exercise good judgment.

Essential Job Duties:

1. Clean public areas in accordance to departmental standards, maintaining exceptional level of detail.

2. Proper and safe use of all chemicals, tools and equipment.

3. Properly clean floors, windows, mirrors and glass, furniture, etc. in public areas to standards; dust pictures, and other items throughout the hotel.

4. Maintain cleanliness, sanitation, supplies and care of elevators, drinking fountains, all guest and staff bathrooms, and outdoor areas including veranda, entrance, and terraces.

5. Keep pool area clean, safe, and linens replenished for guest. Also remove and maintain trash receptacles; maintain, clean, and replenish fitness center area.

6. Keep cart stocked and clean.

7. Offer guests assistance as required.

Physical Requirements:

1. Lift, carry, push and pull 25–50 pounds frequently.

2. Ability to climb stairs and ladders.

3. Endure various physical movements throughout work areas and over duration of work shift such as kneeling, bending, stooping, reaching overhead, etc.

4. Ability to work in an environment that may include:

• Variable conditions and noise levels
• Outdoor environments with fluctuations in temperature and weather conditions
• Exposure to fumes, dust and chemicals, moving mechanical parts

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