Patient Services Representative

Hours: 8-10 hours/day Tuesday, Wednesday, and another day of choice (3 days/week)

Job Description

(9 month contract to hire)

Insight Global is seeking a Patient Service Representative (PSR) to support a mission-driven healthcare organization that serves individuals and families affected by bleeding disorders. This individual will be the first point of contact for patients and visitors, providing excellent customer service while supporting a multidisciplinary care team.

The PSR will be responsible for front desk operations, patient scheduling, check-in/check-out processes, phone support, data entry, and coordinating patient care needs. The ideal candidate is organized, self-motivated, resourceful, and able to work independently while maintaining patient confidentiality and compliance with HIPAA regulations.

Required Skills & Experience

• High school diploma or equivalent
• Minimum 3 years of experience in a healthcare clinic setting
• At least 1 year of hands-on EPIC scheduling experience
• Experience working in a front desk, reception, or patient-facing administrative role
• Strong customer service and communication skills
• Ability to work independently and manage multiple priorities
• Knowledge of standard office procedures and administrative practices
• Proficiency with computers and data entry Strong organizational and problem-solving skills
• Understanding of HIPAA regulations and patient confidentiality requirements
• Ability to work effectively within a team environment

Nice to Have Skills & Experience

• EPIC reporting experience
• Experience coordinating patient transportation or interpreter services
• Previous experience supporting specialty healthcare clinics
• Experience assisting with patient events, community outreach, or educational programs Familiarity with healthcare scheduling workflows and care coordination processes
• Experience supporting multidisciplinary medical teams